Top PXs, BXs Awarded COO X Award, Building the Bench Award and Services Cup at MSM/GM Conference
The MSM/GM conference kicked off on Monday with the presentation of store awards, including the COO X Award, the Building the Bench Award and the Services Cup.
COO X Award
The Chief Operating Officer’s X Award is presented to one main Exchange in each of the size categories (super, large, medium and small) for operational excellence. Factors include earnings, MILITARY STAR® usage, gross margin return on investment and inventory variance.
“With so many fantastic stores and associates, it was a very tight race this year,” said Exchange Executive Vice President and Chief Operating Officer Jason Rosenberg. “These stores deserve all the accolades for taking care of their shoppers and strengthening the organization.”
The 2023 COO X Award winners are:
Super: KMCC (Europe)
From left: Director/CEO Tom Shull; Jessica Provan, store manager, Ramstein main store; Chief Master Sgt. Kevin Osby, Exchange senior enlisted advisor; and Jason Rosenberg, executive vice president and chief operations officer.
Large: Fort Lewis (Western)
From left: Director/CEO Tom Shull; Stacie Sterling, store manager, Fort Lewis main store; Chief Master Sgt. Kevin Osby, Exchange senior enlisted advisor; and Jason Rosenberg, executive vice president and chief operations officer.
Medium: Aviano AB (Europe)
From left: Director/CEO Tom Shull; Diane Krieger, store manager, Aviano main store; Chief Master Sgt. Kevin Osby, Exchange senior enlisted advisor; and Jason Rosenberg, executive vice president and chief operations officer.
Small: Fort Irwin (Western)
From left: Director/CEO Tom Shull; Robert Rice, western region vice president, Fort Irwin main store; Chief Master Sgt. Kevin Osby, Exchange senior enlisted advisor; and Jason Rosenberg, executive vice president and chief operations officer.
Building the Bench Award
The Exchange is focused on ensuring the benefit for the current military community as well as future generations of military leaders, Veterans, retirees and families. This means preparing associates for success as they continue their careers with the Exchange.
The Building the Bench Award is given to one Exchange in each region based on mentoring initiatives; diversity and inclusion initiatives; associate retention rate; Retail Management Academy and Restaurant Operations Management Academy participation and graduation rate; and human resources marketing efforts.
Eastern: Fort Gordon/Dobbins ARB
From left: COO Jason Rosenberg; Director/CEO Tom Shull; Estella Gholston, store manager, Dobbins AFB; Frank Marquez, store manager, Fort Gordon main store; Latoya Harris, general manager, Fort Gordon; Dr. Patrick Oldenburgh, Jr., executive vice president and chief human resources officer; Chief Master Sgt. Kevin Osby, Exchange senior enlisted advisor; and Darryl Porter, senior vice president of services and food.
Central: Fort Riley/McConnell AFB
From left: EVP/COO Jason Rosenberg; Director/CEO Tom Shull; Justin McIntyre, store manager, Fort Riley; Jermaine Wilson, general manager, Fort Riley/McConnell AFB main store; Gregg Brasel, store manager, McConnell AFB; Dr. Patrick Oldenburgh, Jr., executive vice president and chief human resources officer; Chief Master Sgt. Kevin Osby, Exchange senior enlisted advisor; and Darryl Porter, senior vice president of services and food.
Western: Fairchild AFB
From left: Jason Rosenberg, executive vice president and chief operations officer; Director/CEO Tom Shull; Jimmy Burris, general manager, Fairchild AFB; Dr. Patrick Oldenburgh, Jr., executive vice president and chief human resources officer; Chief Master Sgt. Kevin Osby, Exchange senior enlisted advisor; and Darryl Porter, senior vice president of services and food.
Europe: KMCC
From left: EVP/COO Jason Rosenberg; Director/CEO Tom Shull; Michelle Weisshaar, general manager, Ramstein AB; Dr. Patrick Oldenburgh, Jr., executive vice president and chief human resources officer; Chief Master Sgt. Kevin Osby, Exchange senior enlisted advisor; and Darryl Porter, senior vice president of services and food.
Pacific: Okinawa Consolidated
From left: Director/CEO Tom Shull; Tonja Norris, store manager, Camp Foster; Boris Nasci, general manager, Osan AB main store; Flor Payton, store manager, Kadena; Dr. Patrick Oldenburgh, Jr., executive vice president and chief human resources officer; Chief Master Sgt. Kevin Osby, Exchange senior enlisted advisor; and Jason Rosenberg, executive vice president and chief operations officer.
“The Exchange is only as strong as its next generation of leaders,” said Exchange Executive Vice President and Chief Human Resources Officer Dr. Patrick Oldenburgh. “These Exchanges are keeping their eyes on the future and making sure their associates have the tools they need to advance.”
Services Cup
Services and vending are critical to the Exchange’s ability to serve a diverse and changing customer base. The Services Cup recognizes one Exchange in each size category for improving the shopper experience and increasing sales through services offerings.
The winners of the 2023 Services Cup are:
Super: Fort Hood (Central)
From left: Jason Rosenberg, executive vice president and chief operations officer; Director/CEO Tom Shull; CJ Morganfield, general manager, Fort Hood; Darryl Porter, senior vice president services and food; and Chief Master sgt. Kevin Osby, Exchange senior enlisted advisor.
Large: Nellis AFB (Western)
From left: Jason Rosenberg, executive vice president and chief operations officer; Director/CEO Tom Shull; Kristine Cowley, chief, region business office, Western region; Sarah Park, general manager, Nellis AFB; Darryl Porter, senior vice president services and food; and Chief Master sgt. Kevin Osby, Exchange senior enlisted advisor.
Medium: Spangdahlem AB (Europe)
From left: Jason Rosenberg, executive vice president and chief operations officer; Director/CEO Tom Shull; Jessica Dean, general manager, Spangdahlem AB; Darryl Porter, senior vice president services and food; and Chief Master sgt. Kevin OsbyOsby, Exchange senior enlisted advisor.
Small: Selfridge ANGB (Central)
From left: Jason Rosenberg, executive vice president and chief operations officer; Director/CEO Tom Shull; Ken Lowell, dual general manager, Selfridge ANGB; Darryl Porter, senior vice president services and food; and Chief Master Sgt. Kevin Osby, Exchange senior enlisted advisor.
“Services is a key factor in the organization’s success, and an area we are focused on growing,” said Services and Food Senior Vice President Darryl Porter. “The winners of the Services Cup have stepped up and delivered superior services to their shoppers.”
Check out all the coverage from the 2023 MSM/GM conference:
Director/CEO Tom Shull Opens MSM/GM Conference With Message About Exchange Strength
From the MSM/GM Conference: Exchange Director/CEO Tom Shull Surprises 14 Associates With Coins
From MSM/GM: Top Exchanges Awarded Director/CEO Cup for Exceptional Service
Top PXs, BXs Awarded COO X Award, Building the Bench Award and Services Cup at MSM/GM Conference
From the MSM/GM Conference: Exchange’s Top Vendors Honored
