Access Granted: Password Resets on the Go

The future of passwords is here, and it doesn’t involve hold music. Nearly a year ago, Information Technology teamed up with the General Counsel, Procurement, Human Resources teams and various regions to tackle a common tech headache: password resets.

The 14-month project transitioning to Okta features a cloud-based solution offering modernized features including enhanced security and will yield more than $300K in cost savings annually in costly upgrades that were needed with the previous vendor. The transition to Okta allows associates to reset their password from anywhere in the world on any device.

How safe is it? We thought you’d never ask! This update aligns with Executive Order 14028, “Improving the Nation’s Cybersecurity,” by enhancing identity security through multi-factor authentication powered by Okta. The added layer of protection ensures that only associates can reset their passwords, lowering the risk of unauthorized access to an associate’s digital identity.

Now, you’re probably asking “why should I use Okta to reset my password instead of calling the help desk?” Because it’s quick and doesn’t require blocking off time to call, allowing more time for what really matters, like “serving those who serve.”

“Okta has been a game changer for associates,” said Exchange Vice President and Chief Information Security Officer David Adams. “Previously, password resets accounted for 65% of all help desk calls, which meant about 15 minutes of labor per call. This has dramatically freed up time for the help desk to deal with other important issues.”

Still not sold? The best part is there are no additional steps needed to enroll into the program. When prompted to reset the password, associates will automatically be enrolled once they visit https://passwordreset.aafes.com. Simple, safe and secure.