Robert Philpot
Call it the gift that keeps on giving. In 2018, the Exchange completed the rollout of the new enterprise point of sale (EPOS) system, bringing the Exchange’s many lines of business together under a unified POS platform. Now, more than two years after the system’s launch, the Exchange’s IT/omni-channel team has leveraged features to realize…
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In stepping into my new role as Exchange Post editor and historian, I’ve also stepped back into some family history – which includes the Exchange and is mostly about my father. Recently, my wife and I have been watching long-form World War II documentaries on Netflix, including “WWII in HD,” which includes once-rare and vivid…
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This week in the Exchange Post, service business managers in Germany delivered special thank-yous to concessionaires for their efforts during COVID-19 with a personal touch; teammates at the Pentagon Military Clothing store and the Joint Base San Antonio-Randolph BX earned shout-outs from Board of Directors members; and a Charleys associate at the Yokota BX was…
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When the Exchange launched its first unmanned automated micro market at the Raven Rock Mountain Complex, Pennsylvania, in 2014, the idea of a world-changing pandemic was far from the minds of most Americans. Yet, six years later, the concept has proved critical in the Exchange’s effort to serve those who serve in a safe, sanitized…
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Exchange associates who had payroll taxes deferred in 2020 can now choose how many pay periods they’d like to use to repay the deferred taxes in Employee Self Service (ESS). Through March 8, associates can choose anywhere from one to 21 pay periods to have the deferred taxes deducted from their wages. Associates who have…
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Exchange associates whose payroll taxes were deferred in 2020 now have more time to pay back the taxes—as well as the flexibility to set the duration of their repayments. Enacted via executive order in August, the deferral of Social Security payroll tax applied to about 24,000 Exchange associates making $4,000 or less per pay period…
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Q1. Can associates select the amount deducted from their biweekly paycheck? A1. Yes. The amount deducted from each check will be determined by each individual’s total repayment requirement and their selected repayment duration (one to 21 pay periods). Associates have until March 8 to select their repayment duration (one to 21 pay periods between PPE…
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Exchange associates can visit the CDC’s official website for information about the COVID-19 vaccines, including frequently asked questions; benefits of receiving the vaccine; safety information; what to expect when receiving a vaccine; and more.
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From the food court to the main store, these associates epitomize the meaning of ‘customer service!’
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