The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

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What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

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OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

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OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

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LATEST NEWS

OPERATION: Call Out—Eastern Region

August 7, 2025

Eastern Region would like to recognize Susan Pulido, Qumar Abdullah and Brian Draine for their outstanding contributions and steadfast support of the Exchange mission. Their commitment to delivering exceptional customer service is clear and they are making a real impact.

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Central Region

August 7, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Congratulations, LaFaye Miller, Victoria Byrne and Siera Jefferson.

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Western Region

August 7, 2025

Western Region recognizes Lynn Eason, Robbie Petersen and Salma Ramirez for their outstanding hard work and unwavering dedication to our customers.

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Exchange Brings Luxury Cinema Experience to Yokota AB with Remodeled Theater

August 6, 2025

The 46-year-old theater underwent a major facelift,

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Improving the Self-Checkout Kiosk, One Phase at a Time

August 6, 2025

When original plans for self-checkout hit a snag, the Exchange’s point-of-sale team relied on its ingenuity to make SCO a good experience for shoppers and associates.

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Hunter AAF Exchange Upgrades Express, Adds Two Restaurants

August 5, 2025

Upgrades to the Hunter Corner Express also include an expanded Snack Avenue and new registers, lighting, flooring, fixtures and patriotic-themed décor.

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130 Years of Family Serving Family: Stephanie Chartier and Alyssa Shaw, HQ

August 5, 2025

They’re sisters, they’re both e-Comm associates, and their parents both worked for the Exchange (their dad was a vice president).

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Your Benefits, Your Way: New eBenefits Site Unveiled

August 4, 2025

The four-month-long project added a wealth of new features, including enhanced well-being and benefits education resources and a robust resource library.

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Graphic of calendar page with text: TheExchangePost.com/In Case You Missed It/The Week in Review

ICYMI: The Week That Was in the Exchange Post

August 1, 2025

ICYMI, here’s a look at this week’s coverage.

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#FlashbackFriday: The Recently Passed Star Who Once Performed at an Exchange Dance

August 1, 2025

And did it when she was one of the top recording stars in the United States.

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