The Week That Was in the Exchange Post
This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…
Read More#FlashbackFriday: 1992—The Beginning of the Balkans Mission
In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…
Read MoreService Award Winners for September
The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)
Read MoreFort Gordon Associate Celebrates 50 Years—And Then Some
Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.
Read MoreWhat Tort Claims Are—and Your Role in Preventing Them
A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.
Read MoreOPERATION: Call Out—Pacific Region
Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily. Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!
Read MoreOPERATION: Call Out—Europe/SWA Region
Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!
Read MoreOPERATION: Call Out—Eastern Region
Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!
Read MoreOPERATION: Call Out—Central Region
These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.
Read MoreOPERATION: Call Out—Western Region
Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.
Read MoreLATEST NEWS
OPERATION: Call Out—Eastern Region
Eastern Region would like to recognize Susan Pulido, Qumar Abdullah and Brian Draine for their outstanding contributions and steadfast support of the Exchange mission. Their commitment to delivering exceptional customer service is clear and they are making a real impact.
Read MoreOPERATION: Call Out—Central Region
These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Congratulations, LaFaye Miller, Victoria Byrne and Siera Jefferson.
Read MoreOPERATION: Call Out—Western Region
Western Region recognizes Lynn Eason, Robbie Petersen and Salma Ramirez for their outstanding hard work and unwavering dedication to our customers.
Read MoreExchange Brings Luxury Cinema Experience to Yokota AB with Remodeled Theater
The 46-year-old theater underwent a major facelift,
Read MoreImproving the Self-Checkout Kiosk, One Phase at a Time
When original plans for self-checkout hit a snag, the Exchange’s point-of-sale team relied on its ingenuity to make SCO a good experience for shoppers and associates.
Read MoreHunter AAF Exchange Upgrades Express, Adds Two Restaurants
Upgrades to the Hunter Corner Express also include an expanded Snack Avenue and new registers, lighting, flooring, fixtures and patriotic-themed décor.
Read More130 Years of Family Serving Family: Stephanie Chartier and Alyssa Shaw, HQ
They’re sisters, they’re both e-Comm associates, and their parents both worked for the Exchange (their dad was a vice president).
Read MoreYour Benefits, Your Way: New eBenefits Site Unveiled
The four-month-long project added a wealth of new features, including enhanced well-being and benefits education resources and a robust resource library.
Read MoreICYMI: The Week That Was in the Exchange Post
ICYMI, here’s a look at this week’s coverage.
Read More#FlashbackFriday: The Recently Passed Star Who Once Performed at an Exchange Dance
And did it when she was one of the top recording stars in the United States.
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