The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

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What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

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OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

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OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

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LATEST NEWS

2025 Obituaries, Transfers and Retirements

August 1, 2025

Updated through Sept. 30

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Yokota Exchange Opens First Bath & Body Works in Mainland Japan

July 31, 2025

“The Bath & Body Works store being the first in the mainland is such a great accomplishment,” said General Manager Andrew Defelice. “We’re excited to offer service members and their families a taste of home through this vendor.”

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130 Years of Family Serving Family: Jimmie Burris, Fairchild AFB and Malmstrom AFB Exchanges

July 31, 2025

An Air Force son, Burris grew up with the Exchange–and will celebrate his 26th anniversary with the organization in August.

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Tsunami Warnings Affect PAC Exchanges, But No Damage Reported

July 31, 2025

Pacific Region Exchanges escaped damage after a tsunami warning was issued for most of the region following a high-magnitude earthquake off the Russia coast, but operations were affected at several stores.

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Now on Flickr: More Than a Thousand 130th Anniversary Photos!

July 30, 2025

We asked asked associates to try to break a record. And they did.

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Exchange Opens Self-Serve 24/7 Store at Fort Leavenworth Maximum-Security Prison

July 30, 2025

It’s the 12th self-serve 24/7 store in the Military Corrections Complex that makes up the United States Disciplinary Barracks and Joint Regional Correctional Facility.

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Retiring Chief Administrative Officer/EVP Looks Back on Exchange Career

July 30, 2025

After he finished active duty, the Navy Veteran entered the civilian world, which was where he met Tom Shull. Lozier joined the Exchange in 2012, months after Mr. Shull was named Director/CEO.

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Closing Credits: Retiring ECP SVP Tommy Ward Reflects on Exchange Career

July 29, 2025

Ward’s more than 20 years at the Exchange have included multiple deployments.

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130 Years of Family Serving Family: Bonita Jewett, Selfridge ANG Exchange

July 29, 2025

The military spouse celebrated 40 years at the Exchange this year–almost half of them as a Military Clothing store manager.

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Tommy Ward Shares His Leadership Philosophies

July 28, 2025

During a program titled “Currency of Trust: Leading the MilStar Team,” Chief of HR Learning Jessica Provan asked Ward questions about his career, including what key moment changed his career trajectory, how he was pushed out of his comfort zone and when he started thinking about becoming a senior leader.

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