The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

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What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

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OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

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OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

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LATEST NEWS

SFD SVP Darryl Porter Looks Back on His 36-Year Exchange Journey

July 28, 2025

Darryl Porter did not grow up in a military family, but he did have a neighbor named Deon who was in the Army, which was how Porter first learned about the Exchange. “I looked up to him when I was a kid,” said Porter, senior vice president of Services & Food. “He would come back…

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Take the Associate Engagement and Job Satisfaction Survey

July 28, 2025

The annual Associate Engagement and Job Satisfaction (AEJS) survey is available July 28 through Aug. 11. Your feedback is important.

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Graphic of calendar page with text: TheExchangePost.com/In Case You Missed It/The Week in Review

ICYMI: The Week That Was in the Exchange Post

July 25, 2025

ICYMI, here’s a look at this week’s coverage.

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#FlashbackFriday: 130 Years Ago, the Exchange Was Born

July 25, 2025

On July 25, 1895—130 years ago today—the War Department issued General Orders No. 46, directing all Army commanders to establish “post exchanges” on their installations.

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Send Us Your National Hire a Veteran Day Pictures!

July 24, 2025

More than 80 PXs, BXs and distribution centers worldwide will host in-person hiring events, connecting Veterans to meaningful careers at the Department of Defense’s largest retailer.

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130 Years of Family Serving Family: Ricky Nelson Shumock Jr., Wiesbaden Exchange

July 24, 2025

The services business manager is an Army Veteran who found a new mission at the Exchange.

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Celebrating 130 Years of Serving the Military Community

July 24, 2025

From the American frontier to Iraq and Afghanistan, from South Korea to the Balkans in Eastern Europe, the Exchange has lived up to its “We Go Where You Go” motto for 13 decades.

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Send Us Your 130th Anniversary Photos for a Special Flickr Album!

July 23, 2025

Send us pictures of your store’s celebration and see if we can break our Flickr record for Exchange anniversary photos.

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130 Years of Family Serving Family: Tracey Bernard, Joint Base Anacostia-Bolling

July 22, 2025

The Burger King manager and military spouse has had a variety of food court and restaurant jobs during her 30 years at the Exchange.

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Access Granted: Password Resets on the Go

July 21, 2025

The future of passwords is here, and it doesn’t involve hold music.

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