The Week That Was in the Exchange Post
This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…
Read More#FlashbackFriday: 1992—The Beginning of the Balkans Mission
In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…
Read MoreService Award Winners for September
The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)
Read MoreFort Gordon Associate Celebrates 50 Years—And Then Some
Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.
Read MoreWhat Tort Claims Are—and Your Role in Preventing Them
A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.
Read MoreOPERATION: Call Out—Pacific Region
Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily. Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!
Read MoreOPERATION: Call Out—Europe/SWA Region
Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!
Read MoreOPERATION: Call Out—Eastern Region
Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!
Read MoreOPERATION: Call Out—Central Region
These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.
Read MoreOPERATION: Call Out—Western Region
Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.
Read MoreLATEST NEWS
ICYMI: The Week That Was in the Exchange Post
ICYMI, here’s a look at this week’s coverage.
Read More#FlashbackFriday: Evolution of the Exchange—Post Traders and Canteens
After abolishing the sutler system in 1866, Congress authorized the establishment of post traders in 1867. Also in the late 19th century, officers at installations without post traders started social clubs called canteens. Both were precursors of the Exchange.
Read MoreJBLM Unveils $2.8 Million Upgrade to North Express
The upgraded Express features nearly 9,020 square feet of interior shopping space as well as Joint Base Lewis-McChord’s first Chopz restaurant, its second Hot Stuff Kitchen, third Hunt Brothers Pizza and more.
Read More130 Years of Family Serving Family: Robert Chavis, Vilseck Rose Barracks
Not only is the Rose Barracks food court manager and 29-year associate a proud Army Veteran, but his commitment to service has never wavered since he hung up his uniform.
Read MoreMisawa AB Cuts Ribbon on Hunt Brothers Pizza
Airmen and families at Misawa have a new place to grab a slice of home.
Read More130 Years of Family Serving Family: Clifton Keen, Fort Rucker
The Triangle Express shift manager served 26½ years in the Army—and has served those who serve for 20 years at the Exchange.
Read MoreExchange Rises to 51st-Largest Retailer in U.S.
This is a notch above last year’s ranking, and it could not have happened without your dedication to serving those who serve and have served.
Read MoreConnection With Customers Defines Fort Lee Associate’s 45 Years of Service
““When [customers] come into the store, they say, ‘Ms. Sau, I missed you. You make my day,'” says Sau Campbell, a Fort Lee Express customer experience associate who has spent most of her career at Fort Lee. “It makes me feel good hearing them say that.”
Read MoreThe Week That Was in the Exchange Post
ICYMI, here’s a look at this week’s coverage.
Read More#FlashbackFriday: The Evolution of the Exchange—Sutlers
On July 25, the Exchange will celebrate its 130th anniversary. But the seeds for what became the Exchange were sown more than 100 years before 1895.
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