The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

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What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

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OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

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OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

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LATEST NEWS

Graphic of calendar page with text: TheExchangePost.com/In Case You Missed It/The Week in Review

ICYMI: The Week That Was in the Exchange Post

July 18, 2025

ICYMI, here’s a look at this week’s coverage.

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#FlashbackFriday: Evolution of the Exchange—Post Traders and Canteens

July 18, 2025

After abolishing the sutler system in 1866, Congress authorized the establishment of post traders in 1867. Also in the late 19th century, officers at installations without post traders started social clubs called canteens. Both were precursors of the Exchange.

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JBLM Unveils $2.8 Million Upgrade to North Express

July 17, 2025

The upgraded Express features nearly 9,020 square feet of interior shopping space as well as Joint Base Lewis-McChord’s first Chopz restaurant, its second Hot Stuff Kitchen, third Hunt Brothers Pizza and more.

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Robert Chavis head shot with 130 years of Family Serving Family text

130 Years of Family Serving Family: Robert Chavis, Vilseck Rose Barracks

July 17, 2025

Not only is the Rose Barracks food court manager and 29-year associate a proud Army Veteran, but his commitment to service has never wavered since he hung up his uniform.

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Misawa AB Cuts Ribbon on Hunt Brothers Pizza

July 16, 2025

Airmen and families at Misawa have a new place to grab a slice of home.

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130 Years of Family Serving Family: Clifton Keen, Fort Rucker

July 15, 2025

The Triangle Express shift manager served 26½ years in the Army—and has served those who serve for 20 years at the Exchange.

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Exchange Rises to 51st-Largest Retailer in U.S.

July 15, 2025

This is a notch above last year’s ranking, and it could not have happened without your dedication to serving those who serve and have served.

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Connection With Customers Defines Fort Lee Associate’s 45 Years of Service

July 14, 2025

““When [customers] come into the store, they say, ‘Ms. Sau, I missed you.  You make my day,'” says Sau Campbell, a Fort Lee Express customer experience associate who has spent most of her career at Fort Lee. “It makes me feel good hearing them say that.”

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Graphic of calendar page with text: TheExchangePost.com/In Case You Missed It/The Week in Review

The Week That Was in the Exchange Post

July 11, 2025

ICYMI, here’s a look at this week’s coverage.

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#FlashbackFriday: The Evolution of the Exchange—Sutlers

July 11, 2025

On July 25, the Exchange will celebrate its 130th anniversary. But the seeds for what became the Exchange were sown more than 100 years before 1895.

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