The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

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What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

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OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

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OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

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LATEST NEWS

130 Years of ‘We Go Where You Go’: The Exchange’s Critical Role in Supporting the Army’s 250-Year Journey

June 9, 2025

While much has changed since the Army was established in 1775, one constant has remained: the Army’s mission to protect and defend the Nation. And the Exchange has consistently supported and sustained troops and their families.

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Graphic of calendar page with text: TheExchangePost.com/In Case You Missed It/The Week in Review

The Week That Was in the Exchange Post

June 6, 2025

ICYMI, here’s a look at this week’s coverage.

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#FlashbackFriday: The Exchange D-Day Veteran Who Returned to Normandy—More Than 50 Times

June 6, 2025

Ted Liska was a senior clerk at the AAFES-Europe Chievres/Belgium shopping center. He spent decades honoring fallen comrades he called “the real heroes of D-Day.”

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12 Children of Exchange Associates Awarded $40,000 in AREA scholarships

June 5, 2025

Established in 1985 through the philanthropic efforts of its retirees and active associates, the program has provided significant financial assistance, exceeding $1,027,000, to more than 430 graduating seniors.

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Where Heroes Work: Laurel Dunn, Dugway Proving Ground

June 4, 2025

The Express manager is Air Force Veteran, former military spouse and a military brat who says she’s willing to stay open late to serve the troops.

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JBSA-Randolph Associate Celebrates 45 Years of Excellence

June 4, 2025

While much about the Exchange has changed since 1980, Marie Montgomery believes she has learned invaluable lessons about people, problem-solving and mediation: “It’s a good feeling to know that I can help somebody.”

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Express Locations Worldwide Implement Updated Self-Checkout Dashboard

June 3, 2025

The upgrade enhances accuracy, efficiency and customer experience.

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COO/EVP Marla Randolph Kicks Off LINK Series With ‘Why I Lead’

June 2, 2025

“It’s not about the title—it’s about actions, character and impact,” Randolph said during the inaugural LINK presentation. “A leader helps people do more, become more and achieve more.”

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Take the Exchange Post Reader Survey

June 2, 2025

We want to know your likes and dislikes, what we’re doing right, what we should stop doing and what you think we should be doing.

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Graphic of calendar page with text: TheExchangePost.com/In Case You Missed It/The Week in Review

The Week That Was in the Exchange Post

May 30, 2025

ICYMI, here’s a look at this week’s coverage.

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