The Week That Was in the Exchange Post
This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…
Read More#FlashbackFriday: 1992—The Beginning of the Balkans Mission
In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…
Read MoreService Award Winners for September
The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)
Read MoreFort Gordon Associate Celebrates 50 Years—And Then Some
Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.
Read MoreWhat Tort Claims Are—and Your Role in Preventing Them
A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.
Read MoreOPERATION: Call Out—Pacific Region
Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily. Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!
Read MoreOPERATION: Call Out—Europe/SWA Region
Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!
Read MoreOPERATION: Call Out—Eastern Region
Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!
Read MoreOPERATION: Call Out—Central Region
These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.
Read MoreOPERATION: Call Out—Western Region
Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.
Read MoreLATEST NEWS
130 Years of ‘We Go Where You Go’: The Exchange’s Critical Role in Supporting the Army’s 250-Year Journey
While much has changed since the Army was established in 1775, one constant has remained: the Army’s mission to protect and defend the Nation. And the Exchange has consistently supported and sustained troops and their families.
Read MoreThe Week That Was in the Exchange Post
ICYMI, here’s a look at this week’s coverage.
Read More#FlashbackFriday: The Exchange D-Day Veteran Who Returned to Normandy—More Than 50 Times
Ted Liska was a senior clerk at the AAFES-Europe Chievres/Belgium shopping center. He spent decades honoring fallen comrades he called “the real heroes of D-Day.”
Read More12 Children of Exchange Associates Awarded $40,000 in AREA scholarships
Established in 1985 through the philanthropic efforts of its retirees and active associates, the program has provided significant financial assistance, exceeding $1,027,000, to more than 430 graduating seniors.
Read MoreWhere Heroes Work: Laurel Dunn, Dugway Proving Ground
The Express manager is Air Force Veteran, former military spouse and a military brat who says she’s willing to stay open late to serve the troops.
Read MoreJBSA-Randolph Associate Celebrates 45 Years of Excellence
While much about the Exchange has changed since 1980, Marie Montgomery believes she has learned invaluable lessons about people, problem-solving and mediation: “It’s a good feeling to know that I can help somebody.”
Read MoreExpress Locations Worldwide Implement Updated Self-Checkout Dashboard
The upgrade enhances accuracy, efficiency and customer experience.
Read MoreCOO/EVP Marla Randolph Kicks Off LINK Series With ‘Why I Lead’
“It’s not about the title—it’s about actions, character and impact,” Randolph said during the inaugural LINK presentation. “A leader helps people do more, become more and achieve more.”
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Read MoreThe Week That Was in the Exchange Post
ICYMI, here’s a look at this week’s coverage.
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