Graphic of calendar page with text: TheExchangePost.com/In Case You Missed It/The Week in Review

The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

Two Soldiers Carrying AAFES bags while leaving PX in austere brick building

#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

Exchange Milestones graphic (drawing of flag planted on mountain).

Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

Fort Gordon logistics assistant Marjorie Purcell at her desk.

Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily. Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

Four Stores Earn Director/CEO Cup, the Exchange’s Highest Honor

April 28, 2025

One Exchange in each size category (mega, large, medium and small) received the award, which goes to the top Exchanges worldwide.

ICYMI: The Week That Was in the Exchange Post

April 25, 2025

ICYMI, here’s a look at this week’s coverage.

Learn How to Recognize and Avoid Scams Targeting Exchange Associates

April 24, 2025

A Federal Trade Commission report showed a 25% increase in consumers losses to scams in 2024 vs. 2023. Some of the most reported scams make Army & Air Force Exchange Service associates especially vulnerable

They Helped a Grieving Customer. They Didn’t Know He Was an Exchange Vice President.

April 24, 2025

When a customer contacted the Little Rock AFB Military Clothing store to ask about acquiring an Air Force uniform for his father’s funeral, Store Manager Lari Sasser and seamstress Tenisha Fife treated him with compassion, as they would any customer in his situation. They didn’t know he was Exchange Vice President of Loss Prevention & Safety Tommie Caudle. Senior leaders honored them for their actions..

Melanie Morrison head shot with Where Heroes Work text.

NEWS BY CATEGORY

SENIOR LEADERSHIP

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BENEFITS

SENIOR LEADERSHIP

DIRECTORATE / REGION

FAMILY SERVING FAMILY

OBITUARIES, TRANSFERS, RETIREMENTS

PHOTOS FROM THE FIELD

FAMILY SERVING FAMILY

OBITUARIES, TRANSFERS, RETIREMENTS

PHOTOS FROM THE FIELD

The Week That Was in the Exchange Post

#FlashbackFriday: 1992—The Beginning of the Balkans Mission

Service Award Winners for September

Fort Gordon Associate Celebrates 50 Years—And Then Some

What Tort Claims Are—and Your Role in Preventing Them

OPERATION: Call Out—Pacific Region

OPERATION: Call Out—Europe/SWA Region

OPERATION: Call Out—Eastern Region

OPERATION: Call Out—Central Region

OPERATION: Call Out—Western Region

LATEST NEWS

Four Stores Earn Director/CEO Cup, the Exchange’s Highest Honor

ICYMI: The Week That Was in the Exchange Post

Learn How to Recognize and Avoid Scams Targeting Exchange Associates

They Helped a Grieving Customer. They Didn’t Know He Was an Exchange Vice President.

Melanie Morrison, Assistant Main Store Manager, Carlisle Barracks

Camp Walker Unveils $8.2 Million in Upgrades to Main Exchange

129 Years of Family Serving Family: Amanda Brownell, Holloman AFB Exchange

Alaska Crepery Joins JBER Exchange Food Lineup

Legacy MILITARY STAR Card Decommissioning: An FAQ for Associates

ICYMI: The Week That Was in the Exchange Post

NEWS BY CATEGORY

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