Graphic of calendar page with text: TheExchangePost.com/In Case You Missed It/The Week in Review

The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

Two Soldiers Carrying AAFES bags while leaving PX in austere brick building

#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

Exchange Milestones graphic (drawing of flag planted on mountain).

Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

Fort Gordon logistics assistant Marjorie Purcell at her desk.

Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily. Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

#FlashbackFriday: 2003—Six Days After Troops Secure the Baghdad Airport, the Exchange is There

April 18, 2025

At 1 a.m. April 17, 2003—22 years ago this week—JBSA-Randolph AFB Sales and Merchandise Manager Mike Smith arrived in Baghdad via military airlift. Smith, who arrived six days after the 3rd Infantry Division (ID) secured Baghdad International Airport during the early days of Operation Iraqi Freedom, was the leader of an Exchange team ready to…

Kunsan Exchange Revolutionizes Style with New Beauty Concession Service

April 17, 2025

Braids & Beyond provides the Kunsan military community with a range of services and products including braid, twist and extension services.

Show Us Your Month of the Military Child Photos for a Special Flickr Album

April 17, 2025

Show us how your store or facility is honoring our Nation’s youngest heroes

Laughlin AFB Exchange Celebrates Grand Reopening of Renovated BX

April 16, 2025

The $15.7 million renovation marks the first major update of the Laughlin AFB BX since it was built in 1982

Melissa Allen, Eastern Region Services Program Specialist

April 16, 2025

The military spouse and 17-year-associate calls herself a self-professed Exchange nerd.

A Fort Knox Soldier looks at the selection at a new Fort Knox unattended retail unit.

Fort Knox Garrison, Exchange Unveil Installation’s Sixth Unattended Retail Unit

April 15, 2025

The Fort Knox Garrison Command Sergeant Major and the Exchange staff conducted a ribbon cutting ceremony for the installation’s sixth unattended retail unit (URU) in late March The new market is in the 1st Theater Sustainment Command barracks and features a coffee station, drink machine, snacks stand and a small selection of over-the-counter medicinal products.…

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OBITUARIES, TRANSFERS, RETIREMENTS

PHOTOS FROM THE FIELD

FAMILY SERVING FAMILY

OBITUARIES, TRANSFERS, RETIREMENTS

PHOTOS FROM THE FIELD

The Week That Was in the Exchange Post

#FlashbackFriday: 1992—The Beginning of the Balkans Mission

Service Award Winners for September

Fort Gordon Associate Celebrates 50 Years—And Then Some

What Tort Claims Are—and Your Role in Preventing Them

OPERATION: Call Out—Pacific Region

OPERATION: Call Out—Europe/SWA Region

OPERATION: Call Out—Eastern Region

OPERATION: Call Out—Central Region

OPERATION: Call Out—Western Region

LATEST NEWS

#FlashbackFriday: 2003—Six Days After Troops Secure the Baghdad Airport, the Exchange is There

Kunsan Exchange Revolutionizes Style with New Beauty Concession Service

Show Us Your Month of the Military Child Photos for a Special Flickr Album

Laughlin AFB Exchange Celebrates Grand Reopening of Renovated BX

Melissa Allen, Eastern Region Services Program Specialist

Fort Knox Garrison, Exchange Unveil Installation’s Sixth Unattended Retail Unit

Exchange Named 2025 VETS Indexes 4-Star Employer for Advancing Military-Connected Careers

129 Years of Family Serving Family: Tredesa Woods, Fort Johnson

ICYMI: The Week That Was in the Exchange Post

#FlashbackFriday: 1979—Sheppard BX Gives and Receives Support After Monster Tornado

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