The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

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What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

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OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

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OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

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LATEST NEWS

MILITARY STAR® Sweepstakes Awards Nearly $40,000 to Military Shoppers

April 10, 2025

Through November and December each year, all shoppers worldwide who used their MILITARY STAR card were automatically entered in the sweepstakes—with more than 4.7 million entries in 2024.

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The U.S. Has a New Embassy Building in Honduras—and the Exchange is There

April 10, 2025

The new store is in a better location and nearly twice as large as a store in a previous embassy building.

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Exchange Associates Registered Nearly 50,000 Shoppers as New MILITARY STAR Cardmembers in 2024

April 9, 2025

During fiscal year 2024, more than 4,700 associates registered shoppers for a MILITARY STAR account.

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Pacific Region

April 9, 2025

Hiroki Hiraoka, Antonio Jomer and Lynne Yugmag represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily. Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Europe Region

April 9, 2025

Mark Akins, Marcus Vail and Mackenzie Rodriguez provide outstanding hard work and dedication to our service members. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe team!

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Eastern Region

April 9, 2025

Eastern Region recognizes Breyanka Hunter, Regina Green and Frida Sullivan for their unwavering support of the Exchange mission. They are top performers in their field and will always solve for yes regardless of the situation.

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Central Region

April 9, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure that the Exchange is providing service and a taste of home no matter where they serve. Thank you, Brittney Atkins, Heather Brown and Elizabeth Tanguma.

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Western Region

April 9, 2025

Western Region recognizes Jacinto Aguilar, Julia Jones and Markee Solomon for their outstanding hard work and unwavering dedication to our customers.

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129 Years of Family Serving Family: Patrice and Meggan Wesche, Eglin AFB Exchange

April 8, 2025

The mother-daughter duo, who have been with the Exchange a combined 42 years, say they communicate well together on the job and off.

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‘I Never Forget A Smile:’ Ramstein Exchange Associate Named 2024 MILITARY STAR Ambassador of the Year

April 8, 2025

Maria Elena Hess earned the recognition out of nearly 220 ambassadors.

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