The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

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What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

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OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

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OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

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LATEST NEWS

Show Us Your Vietnam War Veterans Day Photos!

March 27, 2025

Send us pictures of how your Exchange facility honored Vietnam Veterans during this year’s Vietnam War Veterans Day commemoration. We’ll include the photos in a special Flickr album.

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From the COO: Introducing the Serving Heroes Champion of the Week Campaign

March 27, 2025

Today, the Exchange is launching S, an internal social media campaign highlighting associates whom customers have singled out for praise.

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Words From the Director/CEO: Honoring Heroes on Vietnam War Veterans Day

March 27, 2025

Team Exchange, April 30 will mark the 50th anniversary of the fall of Saigon, which effectively ended the Vietnam War. Four American Exchange executives and about 35 Vietnamese associates and their families were among those who were evacuated from South Vietnam. More than two years earlier, on March 29, 1973, United States Military Assistance Command,…

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Semi-trailer with Military Star card wrap,

On a Roll: MILITARY STAR Card’s Value Hits the Road with Six New Wrapped Trailers

March 26, 2025

The trailers are on the road across the United States reminding service members, military families, Veterans and Department of Defense and Coast Guard civilians that the card, now powered by Discover, is the one card for their military lifestyle.

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Head shot of Michael 'Mac' McCracken with "129 Years of Family Serving Family" text.

129 Years of Family Serving Family: Michael ‘Mac’ McCracken, F.E. Warren AFB

March 25, 2025

McCracken’s father, a 31-year Air Force Veteran whose last command was at F.E. Warren, was part of the groundbreaking ceremony for the current F.E. Warren BX building. Since 2021, Mac has worked at the Exchange on the base where his father had such a rich history.

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Shaw AFB’s ‘Ms. Sue’ Catanch Celebrates 45 Years of Making Connections With Customers

March 24, 2025

The customer experience associate, who started at the Seymour Johnson AFB Exchange and has been with Shaw since 1986, makes sure she gives customers an experience through her intercom announcements and unique sales style.

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Graphic of calendar page with text: TheExchangePost.com/In Case You Missed It/The Week in Review

The Week That Was in the Exchange Post

March 21, 2025

ICYMI, here’s a look at this week’s coverage.

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#FlashbackFriday: A Tale of Two Earthquakes—1957 and 1964

March 21, 2025

Late March brings the anniversaries of two earthquakes that affected Exchange facilities—one 68 years ago and the other 61 years ago. The first one was relatively innocuous; the second one was much worse. The first one occurred March 22, 1957. The Daly City earthquake, named for a San Francisco-area town, registered at 5.3 on the…

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129 Years of Family Serving Family: Nuchin Wiker, Cannon AFB

March 20, 2025

The food service worker, a 35-year associate who has worked for the Exchange half her life, wants to continue serving the Cannon community and enjoying time with her teammates for as long as she can.

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Mobile Field Exchange Supports Military Exercise in Korea

March 19, 2025

Approximately 500 visiting service members are participating in the annual Freedom Shield, which runs through March 21. This is the first time in nearly 10 years that the Exchange has deployed an MFE in support of a military exercise in Korea.

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