The Week That Was in the Exchange Post
This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…
Read More#FlashbackFriday: 1992—The Beginning of the Balkans Mission
In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…
Read MoreService Award Winners for September
The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)
Read MoreFort Gordon Associate Celebrates 50 Years—And Then Some
Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.
Read MoreWhat Tort Claims Are—and Your Role in Preventing Them
A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.
Read MoreOPERATION: Call Out—Pacific Region
Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily. Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!
Read MoreOPERATION: Call Out—Europe/SWA Region
Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!
Read MoreOPERATION: Call Out—Eastern Region
Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!
Read MoreOPERATION: Call Out—Central Region
These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.
Read MoreOPERATION: Call Out—Western Region
Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.
Read MoreLATEST NEWS
Show Us Your Vietnam War Veterans Day Photos!
Send us pictures of how your Exchange facility honored Vietnam Veterans during this year’s Vietnam War Veterans Day commemoration. We’ll include the photos in a special Flickr album.
Read MoreFrom the COO: Introducing the Serving Heroes Champion of the Week Campaign
Today, the Exchange is launching S, an internal social media campaign highlighting associates whom customers have singled out for praise.
Read MoreWords From the Director/CEO: Honoring Heroes on Vietnam War Veterans Day
Team Exchange, April 30 will mark the 50th anniversary of the fall of Saigon, which effectively ended the Vietnam War. Four American Exchange executives and about 35 Vietnamese associates and their families were among those who were evacuated from South Vietnam. More than two years earlier, on March 29, 1973, United States Military Assistance Command,…
Read MoreOn a Roll: MILITARY STAR Card’s Value Hits the Road with Six New Wrapped Trailers
The trailers are on the road across the United States reminding service members, military families, Veterans and Department of Defense and Coast Guard civilians that the card, now powered by Discover, is the one card for their military lifestyle.
Read More129 Years of Family Serving Family: Michael ‘Mac’ McCracken, F.E. Warren AFB
McCracken’s father, a 31-year Air Force Veteran whose last command was at F.E. Warren, was part of the groundbreaking ceremony for the current F.E. Warren BX building. Since 2021, Mac has worked at the Exchange on the base where his father had such a rich history.
Read MoreShaw AFB’s ‘Ms. Sue’ Catanch Celebrates 45 Years of Making Connections With Customers
The customer experience associate, who started at the Seymour Johnson AFB Exchange and has been with Shaw since 1986, makes sure she gives customers an experience through her intercom announcements and unique sales style.
Read MoreThe Week That Was in the Exchange Post
ICYMI, here’s a look at this week’s coverage.
Read More#FlashbackFriday: A Tale of Two Earthquakes—1957 and 1964
Late March brings the anniversaries of two earthquakes that affected Exchange facilities—one 68 years ago and the other 61 years ago. The first one was relatively innocuous; the second one was much worse. The first one occurred March 22, 1957. The Daly City earthquake, named for a San Francisco-area town, registered at 5.3 on the…
Read More129 Years of Family Serving Family: Nuchin Wiker, Cannon AFB
The food service worker, a 35-year associate who has worked for the Exchange half her life, wants to continue serving the Cannon community and enjoying time with her teammates for as long as she can.
Read MoreMobile Field Exchange Supports Military Exercise in Korea
Approximately 500 visiting service members are participating in the annual Freedom Shield, which runs through March 21. This is the first time in nearly 10 years that the Exchange has deployed an MFE in support of a military exercise in Korea.
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