Photo of Jesse Tobar, Exchange Chief of Cybersecurity, with Cybersecurity Awareness Month graphic.

That Awkward Moment When Your Data Leaks…What’s Next?

October 15, 2025

First, don’t panic. Then, take these steps.

Vet for Life patch (Vet for Life on red white and blue shield) and "Salute to Service" over brown backgrund.

Reminder: Share How Military Service Shaped Your Exchange Journey

October 15, 2025

Associates who have served in the military are invited participate in an upcoming video series to showcase how their service prepared them for the work they do today.

Exchange Launches Virtual Wall of Honor to Celebrate Military-Connected Associates

October 14, 2025

To honor military-connected associates, the Exchange is creating a virtual Wall of Honor.

Telling the Exchange Story—In Pictures, in Words, in Person

October 14, 2025

SSgt. Gomez writes articles, press releases and communication plans for the Air Force and the Exchange His favorite part of the job is photography—which he didn’t get into until 2017.

Graphic of calendar page with text: TheExchangePost.com/In Case You Missed It/The Week in Review

The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

Two Soldiers Carrying AAFES bags while leaving PX in austere brick building

#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

Exchange Milestones graphic (drawing of flag planted on mountain).

Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

Fort Gordon logistics assistant Marjorie Purcell at her desk.

Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily. Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

Exchange’s Injury Frequency Rate Drops

October 2, 2018

The Exchange’s injury frequency rate is below goal–and that’s a good thing. Read on to find out why.

Contact Center Celebrates Serving the Best Customers in the World

October 2, 2018

From Oct. 1-5 is National Customer Service Week, a time to recognize the demanding—and sometimes thankless—work many in customer service do, but Exchange Contact Center associates see it differently. Find out how.

First row: Beth Muller, Brenda Cruz, Amy Garcia; second row: Danny Watkins, Tanya Zills, Gary Sweeney, Robert Lopez; third row: Nate Jackson, Matt Echols, Jeff Byerly

Exchange Terminal Managers, Dispatchers Take Giant Leap into Technology

October 2, 2018

Read about how today’s technology is making the of dispatching Exchange trucks as smooth and safe as a stretch of paved highway.

Exchange Director/CEO Tom Shull, left, became the 98th member inducted into the Reserve Officers Association Minuteman Hall of Fame on Sept. 29 at ROA’s national convention in Omaha. Mr. Shull accepted the award from ROA President Donald Stockton, a retired Air Force Reserve lieutenant colonel, on behalf of the worldwide Exchange team's collective efforts to care for America’s citizen-warriors, their families, retirees and Veterans.

Exchange Director/CEO Named to Reserve Officers Association’s Minuteman Hall of Fame

October 1, 2018

Director/CEO Tom Shull is inducted into a very special Hall of Fame.

Exchange Makes Sports Nutrition a Focus with In-Store Concept Shops

September 26, 2018

The Exchange is rolling out sports nutrition concept shops with pre- and post-workout supplements, sports drinks, vitamins and high-protein snacks all in one place.

Focus on Fitness: Meet Roy Montez, the Exchange’s New BE FIT Ambassador

September 26, 2018

Can a one-time college soccer player help move the personal fitness needle with Soldiers, Airmen and their families? The Exchange thinks so.

Exchange managers and installation commanders cut the ribbon during the festive grand-opening celebrations.

At Grafenwoehr, Exchange Opens First Sports Nutrition Shop in Europe

September 26, 2018

The Exchange opens its first sports nutrition shop in Europe.

Exchange Teams Bring More Customer-Focused Upgrades to ShopMyExchange.com

September 24, 2018

The Exchange continues to improve online shopping for Warfighters, their families and Veterans with new enhancements at ShopMyExchange.com.

Associates celebrate the reopening of their South Post main store at Fort Bragg.

From Batteries to Paper: Exchange Delivers 280,000 Emergency Supplies to Storm-Ravaged East Coast

September 24, 2018

The Exchange shipped more than 280,000 emergency-relief supplies to areas affected by Hurricane Florence. Find out the other numbers in this By-The-Numbers article.

Associates Keep Merchandise Flowing After Lights Go Out at the West Coast DC

September 21, 2018

Two raccoons couldn’t keep associates at the West Coast Distribution Center from serving customers. Read how what happened.

NEWS BY CATEGORY

SENIOR LEADERSHIP

DIRECTORATE / REGION

BENEFITS

SENIOR LEADERSHIP

DIRECTORATE / REGION

FAMILY SERVING FAMILY

OBITUARIES, TRANSFERS, RETIREMENTS

PHOTOS FROM THE FIELD

FAMILY SERVING FAMILY

OBITUARIES, TRANSFERS, RETIREMENTS

PHOTOS FROM THE FIELD

That Awkward Moment When Your Data Leaks…What’s Next?

Telling the Exchange Story—In Pictures, in Words, in Person

The Week That Was in the Exchange Post

#FlashbackFriday: 1992—The Beginning of the Balkans Mission

Service Award Winners for September

Fort Gordon Associate Celebrates 50 Years—And Then Some

What Tort Claims Are—and Your Role in Preventing Them

OPERATION: Call Out—Pacific Region

LATEST NEWS

Exchange’s Injury Frequency Rate Drops

Contact Center Celebrates Serving the Best Customers in the World

Exchange Terminal Managers, Dispatchers Take Giant Leap into Technology

Exchange Director/CEO Named to Reserve Officers Association’s Minuteman Hall of Fame

Exchange Makes Sports Nutrition a Focus with In-Store Concept Shops

Focus on Fitness: Meet Roy Montez, the Exchange’s New BE FIT Ambassador

At Grafenwoehr, Exchange Opens First Sports Nutrition Shop in Europe

Exchange Teams Bring More Customer-Focused Upgrades to ShopMyExchange.com

From Batteries to Paper: Exchange Delivers 280,000 Emergency Supplies to Storm-Ravaged East Coast

Associates Keep Merchandise Flowing After Lights Go Out at the West Coast DC

NEWS BY CATEGORY

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