Exchange Launches Virtual Wall of Honor to Celebrate Military-Connected Associates

October 14, 2025

To honor military-connected associates, the Exchange is creating a virtual Wall of Honor.

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Telling the Exchange Story—In Pictures, in Words, in Person

October 14, 2025

SSgt. Gomez writes articles, press releases and communication plans for the Air Force and the Exchange His favorite part of the job is photography—which he didn’t get into until 2017.

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The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

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What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

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OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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LATEST NEWS

Family Serving Family Has Special Meaning for Associate

November 1, 2017

Exchange associate Rhea Aguon brings a unique and somber perspective to our core value “Family Serving Family.” The retail business manager in Kuwait/Jordan lost her brother, Army SGT Eugene Aguon, when he was killed in action May 16, 2013, in Kabul, Afghanistan, while escorting a NATO convey.

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These Exchange Veterans Ready for New Customers

November 1, 2017

Who best to know what Veterans want online than THESE special Veterans.

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Taking Care of Cadets is Her Passion

November 1, 2017

USAF Academy Logistics Assistant Bonnie Bonnin has more than 40 years of service with the Exchange, a true definition of family serving family. Bonnin has opened her home to, and sponsored more than 70 cadets since starting her career with the Exchange in March of 1982 at K. I. Sawyer AFB in Michigan.

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eCommerce Returns

Distribution Centers Process Online Returns

November 1, 2017

With the potential addition of 18.5 million Veteran online customers, the Exchange had to rethink its return process. 

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Transportation Management System (TMS) is Now Live!

November 1, 2017

The Logistics Directorate launched an industry-leading transportation management system that gives managers better control over costs of inbound shipments from suppliers and tracking of goods from distribution centers to stores.

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Fort Bliss

Fraud, Waste and Abuse: Every Associate a Sensor

November 1, 2017

The Exchange Office of the Inspector General compiled data from a recent Fraud, Waste and Abuse (FWA) Survey. We learned a lot from the information associates provided and are happy to share the observations.

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Cheyenne Mountain Air Force Station customers enjoy lunch at the Exchange Subway cart.

Special Team of Associates Serve Deep Inside a Mountain

November 1, 2017

Exchange associates work and live all over the world from Thule, Greenland, to the tip of the spear at contigency locations in Poland, but only one special team of associates takes a bus deep inside a mountain and cross two 25-ton blast doors to begin their day at the Cheyenne Mountain Air Force Station.

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Security Officer Finds Himself in Exchange History

November 1, 2017

As a military police officer at the PX in Bangkok, Thailand in 1973-75, Jack Wrightsil never thought he would one day work at the Exchange headquarters, much less appear in one of the pictures hanging in its museum.

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DC visit

Department of Army Leader Gets Firsthand Look at Exchange’s Logistics Capabilities

November 1, 2017

The Exchange hosted Paul Cramer, deputy assistant secretary of the Army (Installations, Housing & Partnerships), at its West Coast Distribution Center, highlighting how the Department of Defense retailer’s logistics network has transformed to welcome home

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Alex

Meet ALEX, Your New Benefits Counselor

November 1, 2017

Open enrollment, Nov. 6-Dec. 1, for Exchange benefits is right around the corner when you can change health insurance plans, enroll in flexible spending accounts, and increase life insurance coverages by one level.

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