LATEST NEWS
A Holiday Feast of Family Serving Family
Junior enlisted service members with dependents at Germany’s Kaiserslautern and Baumholder didn’t go without food over the Thanksgiving holidays, thanks to the Exchange family of bakers in Gruenstadt. The service members received a turkey and 650 meal bags stuffed with Thanksgiving food Nov. 18 as part of the USO’s Thanks for Thanksgiving dinner program. “It…
Read MoreTaking Maintenance Medicines? Then Check This Out
Maintenance medicines are those used regularly to treat or manage conditions, such as asthma, diabetes, high blood pressure or high cholesterol. With the Maintenance Choice Program, you can get a 90-day supply of maintenance medicines by using Aetna Rx Home Delivery mail-order pharmacy or a CVS pharmacy near you. After two fills at your local…
Read MoreDave Nelson’s Operation Callouts for December
Click here to read the December Operation callouts
Read MoreCost of Living Adjustment Announced
The 2017 COLA increase is .3%, effective with Dec. 1, 2015, pension payments. Retirees with an annuity start date of Dec. 1, 2015, or before will receive the entire .3% increase. The remainder will receive a prorated hike. Retirement Annuity Start Date Year # of Months Retired COLA increase %, starting Dec. 2016 December 2015 12…
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After Serving the Country in Three Wars, Panzer Associate Happy to Serve the Military Community
After retiring from the service and as an ROTC instructor, Goldman looked to work at the Exchange not only as a way to stay busy, but to continue serving the military community.
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Exchange Ensures Dignity, Honor and Respect for Fallen Service Members
The Exchange provides a service that is by and large unseen by the public, but is extremely important: providing uniform items for fallen service members. The Air Force Mortuary Affairs Operations at the Charles C. Carson Center in Dover, Del., works to ensure dignity, honor and respect to fallen service members of current and past…
Read More3 Tips for Exceptional Customer Service
In August 2016, the Exchange received 1,069 comments from customers through all channels. Complaints about associates make up the majority of our customer comments. The most common complaints: associates not acknowledging customers, displaying bad attitudes, making rude comments and having no sense of urgency when serving them. Use these three tips to improve customer service…
Read MoreMore, Healthier Options for On-The-Go Customers
Growing the Express means bringing more and healthier options for on-the-go customers. New store concepts, signing and graphics will change the look and feel of the Expresses and improve the customer experience. Focus is on trip need, ease of shopping and increasing the basket. “The BE FIT program will take center stage,” said David Arens,…
Read MoreCustomer Shoutouts: These Associates Rock!
Anja Diana Overseas Region/Grafenwoehr, Germany I was in the Express two weeks ago and want to acknowledge Anja, who was at the front by herself. The store was packed, but instead of worrying about herself and getting her customers through she began to run back and forth between each register trying to get as many…
Read MoreEnroll in Flexible Spending Accounts for 2017
During open enrollment, Nov. 7 – Dec. 2, you can set aside up to $2,550 pre-tax each year in a healthcare flexible spending account to get reimbursed for eligible medical, dental and vision expenses that aren’t covered by your medical plan. In addition to copays, coinsurance and deductibles, these expenses include: Dental work and orthodontia…
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