The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

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What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

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OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

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OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

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LATEST NEWS

Veteran for Life:
Brian C. Sonntag

November 1, 2017

U.S. Army 1991-2001 Combat Medic After leaving the Army, I joined the Exchange and have been serving Soldiers ever since. I joined the Army shortly after graduating high school in 1991.  After completing basic training at Fort Knox, Ky., I was sent to Fort Sam Houston, Texas, for combat medical specialist training.  My first assignment…

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Veteran for Life:
Greg Saunders

November 1, 2017

U.S. Air Force 1985-1989: USAF Academy 1989-1997: USAF Active Duty 1997-Current: USAF Reserves Financial Management It’s an honor to serve our country both in the Air Force and the Exchange. I’ve been able to support the Nation’s interests across the globe and the Air Force mission, from free-fall jump school and teaching cadets to fly…

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Veteran for Life:
Johnny Olson

November 1, 2017

U.S. Marine Corps 1988 – 1992 0351 : Antitank Assaultman Having prior military and combat experience, I find working for the Exchange fulfilling in that I am still serving our great Nation. From my past experience of once being a customer, I have a first-hand perspective that can help our organization. In 1988 I enlisted…

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Veteran for Life:
Tom Shull

November 1, 2017

U.S. Army 1969-1973: United States Military Academy 1973-1985: USA Active Duty 1985-1992: USA Reserves Rifle Platoon Leader/Scout Platoon Leader/Support Platoon Leader/Company Executive Officer/Infantry Company Commander As my father said, ‘As long as my family is taken care of, I’m all in for the Army.’ To me, there is no greater honor than serving those who…

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Veteran for Life:
Sheri Rinker

November 1, 2017

U.S. Army 1991-1999 From uniform to civilian attire, I bring a unique perspective and dedication, not only to the Exchange, but to all our brothers and sisters in arms, either on the home front or at the tip of the spear. It is an honor to still serve right along with our service men and…

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Veteran for Life:
James E. Slack

November 1, 2017

U.S. Army 1967-2005 Cannon Crewmember/Hercules Missile Crew Member/Wheel Vehicle Mechanic Still serving proudly; forever forward. I supervised and participated in coordinating and implementing of training programs, administrative matters and communication activities. I also provided technical and tactical guidance to lower and higher-grade Soldiers in the accomplishment of their duties by implemeneting a development program for…

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Veteran for Life:
Brad Nisbitt

November 1, 2017

U.S. Army 1997-2005 Avenger Crewmember, ADA Bradley A. Nisbett’s service to our great Nation began in 1997 after graduating high school into the to the Delayed Entry Program. In January 1998, he conducted basic training in Fort Sill, Okla., and continued his military schooling advanced individual training in Fort Bliss, Texas. He then PCS’d to Germany…

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Veteran for Life:
Zoe C. Gilmore

November 1, 2017

U.S. Army 1990-2015 Geospatial Analyst/Recruiter I started my military career in 1990, and also began my seasonal career with the Exchange in 1992. Due to these paralleled, yet unique, experiences from both a customer-facing and serving customers’ perspective, I am able to provide invaluable insight to our organization, which positively impacts our business initiatives. I…

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Veteran for Life:
Fernando Cogley

November 1, 2017

U.S. Air Force 2008-Present Aircraft Loadmaster Journeyman Coming from a military family it was a matter of time before I joined the military. Since I was a little kid my head was in the sky watching how fighter jets and helicopters train when I went with my dad to his base. It was a matter…

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Veteran for Life:
Roland Bombase

November 1, 2017

U.S. Air Force 1992-2013 F-15 Avionics Specialist Technician After 21 years working the F-15 Eagle from various assignments and deployments, I know what the maintainers, especially our Gunfighters of the 366th Fighter Wing, and their families go through. I try to provide them with their wants and needs the best way I can while working…

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