LATEST NEWS
Veteran for Life:
Sarah S. Woods
U.S. Army National Guard 1992 – 2000 Light Wheel Vehicle Mechanic I joined the military to gain disciple and have them pay for my college. During my years of service, I’ve meet many new people, gained the discipline I was searching for and graduated from college. I joined the Army National Guard while I was…
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JBSA-Fort Sam Houston Breaks Ground on New Exchange Shopping Center
Leaders from the Army & Air Exchange Service, the 502nd Air Base Wing, U.S. Army Medical Command and Joint Base San Antonio-Fort Sam Houston took the first steps in making a new $54 million Exchange shopping center a reality during a groundbreaking ceremony Oct. 13.
Read MoreExchange Team Shows Heart and Resilience in the Wake of Devastating Hurricanes
Exchange capabilities and steadfast support have been on display in the past few months as our Nation has faced three devastating hurricanes, almost back to back.
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Commissaries Begin Accepting the MILITARY STAR Card
To offer greater convenience to service members and their families and further strengthen funding of critical military Quality-of-Life programs, the military exchanges’ Exchange Credit Program is expanding acceptance of the MILTARY STAR card to Commissaries around the world. Leaders from the Defense Commissary Agency and the exchanges gathered at the Fort Lee Commissary, the first location to accept the card, to officially kick off the rollout during a ceremony Oct. 5.
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‘I Can’t Thank You Enough For Holding Everything Together’
When civilian stores and restaurants in Hurricane Irma’s path closed or ran out of essentials, Exchanges across Florida were typically the last to close and the first to reopen, highlighting the organization’s unique capabilities and tireless dedication to serving those who serve.
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First Exchange Female to Drive 1 Million Miles Accident Free
When Dianna Williams first began driving an 18-wheeler for the Exchange in 2001, reaching 1 million miles was far from her mind – she was focused on persevering in a male-dominated profession. Today, Dianna is being honored as the Exchange’s first woman driver to reach 1 million accident-free miles.
Read MoreFamily Serving Family: From Airman to Exchange Associate: ‘It Just Fits’
Marcia Rhodes came home when she came to work at the Exchange.
Read MoreImportant Hourly Pay Structure Changes
The face of retail is rapidly evolving due to changes in consumer shopping behavior. Providing an exceptional customer experience is essential to retain our current customers and to attract new shoppers.
These changes require the Exchange to execute innovative compensation programs to recruit and retain high performing customer-focused talent. The Exchange’s hourly associates are on the front lines, providing an exceptional customer experience.
Understanding Exchange Strategic Priorities: Increase Sales And Profitability Per Square Foot In Concessions with PAM
How do service business managers and general managers determine which concessions will reside in Exchange malls and how much space they occupy?
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Exchange Celebrates Customer Contact Center , VetVerify Contact Center Associates
Customer Service Week (Oct. 2-6) is recognized as a week to honor those associates behind the scenes who answer calls 24/7, ensuring Exchange customers receive the best possible experiences. It’s a familiar sight this time of year as Customer Contact Center associates enjoy special luncheons and events with senior leaders, all the while continuing to…
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