LATEST NEWS
From an MFE, Five Associates Serve 1,000 Troops at Tip of Spear
Store Manager Mickeal Jenkins has always had a servant’s heart. In April, his passion for serving led him to the tip of the spear in Poland, where he leads a team running a mobile field exchange (MFE) at Bemowo Piskie Training Area. Jenkins and his four associates keep the MFE filled with supplies, food and cold drinks to care for nearly 1,000 U.S. Soldiers serving with NATO’s Enhanced Forward Presence.
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Exchange Delivers a Lifeline for Soldiers Supporting NATO Mission in Poland
For NATO’s Enhanced Forward Presence in Poland, reminders of home are close at hand thanks to a 53-foot-long Exchange trailer parked on the installation. Since late March, the mobile field exchange (MFE) has brought cold drinks, microwavable meals and supplies—even TVs and Xboxes—to U.S. Soldiers with Battle Group Poland just 100 miles from the Russian border.
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General Manager’s Goal to Inspire Associates— ‘If I Can Do It, You Can Do It’
In early 2004, Mikel Hunter was a security guard in at Mainz-Finthen, Germany, standing watch over the gate near the housing area that was home to Exchange associates at the Europe Region headquarters in Wiesbaden. This July, Hunter’s career came full circle. Thanks to tenacity and leaders who believed in him, he’s now general manager of the Wiesbaden Exchange.
Read MoreVeterans Online Shopping Benefit Hits the Road
The first of the new Veterans online shopping benefit truck designs was recently unveiled at the Waco Distribution Center.
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Exchange Takes People’s Choice Award at Great American Trucking Show
For the second year in a row, the Exchange fleet has taken top awards at the Great American Trucking Show (GATS) in Dallas. The event allows the Exchange to show off our fleet while also focusing on recruitment. The Exchange fleet took home the prestigious People’s Choice Trophy and 2nd place in the Company Working…
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General Sees Exchange DC Technology First-Hand
Managers at the West Coast Distribution Center recently provided U.S. States Army Installation Management Command Commander LTG Kenneth Dahl a behind-the-scenes look at how the Exchange’s logistics network is transforming to welcome home 13 million Veterans with a lifetime online shopping benefit, starting on Veterans Day.
Read MoreUnderstanding the Exchange’s Strategic Priorities
The project NextGen, as in “next generation,” is an important component of the Exchange’s 2017 strategic priority: Create a secure, digitally integrated infrastructure to support the Exchange’s corporate growth strategies. Read more about what NextGen means for your store.
Read MoreSmall Customer Relations Team Creates Big Results
Key to providing exceptional experiences is to resolve customers’ needs or concerns at the earliest opportunity, hopefully at the point of sale or first contact. When an issue isn’t resolved at first contact, a small team of associates is dedicated to assisting customers with various questions, comments and concerns.
Read MoreCustomer Shoutouts: These Associates Rock!
Terry Cherry and Christel Mayer Europe Region/Sembach Kaserne, Germany Just a quick note to comment two of your outstanding employees at the Sembach Express, Terry and Christel. I popped in there this morning for my favorite brand of coffee—Dunkin’ Doughnuts—and they were out. Terry checked in the back and there wasn’t any in the…
Read MoreLoss Prevention: CAUGHT . . . doing the right things
These associates were CAUGHT by loss prevention, but not for trying to shoplift or steal money out of the cash register. They were caught doing the right things: helping the Exchange cut job-related injuries that could turn costly. Click on the pictures to find out what they were caught doing RIGHT.
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