The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

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What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

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OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

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OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

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LATEST NEWS

Veteran Managers Named SVPs

September 1, 2017

Anna Iosefo has been promoted to senior vice president of the Central Region, while Mike Smietana has been named senior vice president of real estate, Director/CEO Tom Shull announced. In their new roles, Iosefo and Smietana will lead strategies of their respective divisions to align with the Exchange’s mission, vision and long-term business objectives, Shull…

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Exchange History: Snack Wagons Throughout the Years

September 1, 2017

Check out this pictorial history of our food wagons.

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Got Questions About Healthcare FSA? We Have Your Answers . . . and More

September 1, 2017

With open enrollment for benefits in early November, here are common questions and answers about the Healthcare Flexible Spending Account: Q: Who can enroll in the FSA and when? A: Regular part-time and full-time associates can enroll or change their choices: During open enrollment, with benefits starting Jan. 1. Within 31 days of certain life…

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Get to know the mission and unique customers at Yokota Air Base, Japan

September 1, 2017
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Do We Have Your Right Address?

September 1, 2017

Make sure your right mailing address is on file with the Exchange . . . before it’s too late.

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Associate Nicholas Goya from Okinawa welcomes COO Dave Nelson to his facility.

COO Dave Nelson Visits Pacific Region

August 1, 2017

EVP/COO Dave Nelson made his first official visit to the Pacific Region. Awed with the dedication of associates in mainland Japan, Okinawa and Korea, Nelson said he was proud the hard-working Pacific team was part of the Exchange family.

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Afghanistan supply route

Delivering to Contingency Locations Not a Smooth Road

August 1, 2017

Despite goat paths and rugged mountain tunnels, the Exchange’s Logistics Directorate managers and drivers always seem to get the goods to the troops in contingency locations. Read how they do it.

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Troops deployed to Saber Guardian 17 eagerly await the opening of the MFE.

‘It’s Just a Tradition’: Exchange Supports 14,000 Troops During Saber Guardian 17

August 1, 2017

The Exchange supports 14,000 troops participating in the training exercise in the Black Sea region, with mobile field exchanges (MFEs) at Cincu and Papa Air Base, Hungary; as well as semi-permanent stores located at MK Air Base, Romania, and Novo Selo Training Area, Bulgaria.

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‘I’m Even Prouder to See What Our Troops Really Do’

August 1, 2017

To deliver a taste of home to Soldiers participating in Saber Guardian 17, the U.S. Army Europe-led multinational military exercise in the Black Sea region this summer, Vasquez and six Exchange teammates staffed a 53-foot-long mobile field exchange (MFE), packed from floor to ceiling with cold drinks, microwavable meals, tuna, beef jerky, snacks, shampoo, deodorant and toothpaste.

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Challenging Yet Rewarding Visit to Northernmost Military Installation

August 1, 2017

Far from the friendly confines of the United States sits an air base that has no gate or roads leading into it. The only way in or out is by air, and even that mode of transportation is not a given considering the environmental factors unique to Greenland.

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