The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

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What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

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OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

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OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

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LATEST NEWS

Understanding Exchange Strategic Priorities: Increase MILITARY STAR Portfolio

August 1, 2017

  The Exchange Credit Program (ECP) has ramped up initiatives for 2017 to meet the strategic priority, “increase MILITARY STAR portfolio.” First, the ECP is working across directorates to prepare for the new Veterans online shopping benefit that starts Veterans Day, Nov. 11. On that day, the Exchange will welcome home potentially 13 million honorably…

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Wahlburg at HQ

Celebrity Endorsements Bring Excitement to Veterans Online Shopping Benefit

August 1, 2017

Celebrities visiting Exchange facilities is nothing new, but a recent visit to HQ by retired Navy SEAL Marcus Luttrell and actor Mark Wahlberg stirred up quite a crowd. Wahlberg and Luttrell came to the Exchange HQ in Dallas to present a new sport nutrition brand, Performance Inspired. Both men paired up with Tom Dowd, former…

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Exchange Welcomes Col. Scott McFarland as Europe/SWA Region Commander

August 1, 2017

SEMBACH, Germany – U.S. Army Col. Scott McFarland assumed command of the Exchange’s Europe/Southwest Asia region during a July 13 ceremony. As commander, McFarland is responsible for Exchange operations and support throughout Europe, including countries at the tip of the spear, such as Poland, Romania and Bulgaria. The Middle East, including Iraq, Afghanistan and Kuwait,…

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Store Associate Elena Carter understands the importance of her Exchange blue shirt.

The Importance of the Exchange Blue Shirt

August 1, 2017

Holloman AFB Store Associate Elena Carter not only understands the meaning of Family Serving Family, she is also aware of the difference her blue Exchange shirt makes on Soldiers, Airmen and their families.

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Check Out Aetna’s New Website

August 1, 2017

While you’re learning your way around, under the “Stay Healthy” section, you can take your health assessment in one simple sitting. Also under “Stay Healthy,” find information about how you and your family can earn Health Incentive Credits. Associates with individual coverage can earn up to $250 and those who cover dependents can earn up…

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Students Win $29,000 in Scholarships from AREA

August 1, 2017

Congratulations to these exemplary students for winning $29,000 in college scholarships from the AAFES Retired Employees Association. Since the scholarship program started in 1985, AREA has awarded nearly $716,000 to 337 Exchange dependents who were graduating from high school. Click on each of the pictures to read about the exemplary students.

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The High Cost of Internal Theft

August 1, 2017

Last year, 1,082 associates stole $832,000 worth of merchandise from Exchange stores. Now, the associates, if convicted, face time in federal prison because the Exchange is part of the U.S. government. Loss Prevention Directorate leaders vow that the remaining losses are actively being pursued by investigators. Sticky-fingered associates face getting fired, risk future employment with…

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Attention: Associates with Prudential Long Term Care

August 1, 2017

There have been address changes for physical mail and payments. Send all physical mail to P.O. Box 13410, Pensacola, Fla. 32591. Direct premium payments to P.O. Box 12331, Pensacola, Fla. 32591. If Prudential premiums are deducted from your payroll check, you don’t need to take any action.

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Changes Coming to 401(k) Plan

August 1, 2017

In September and October, funds offered by the Exchange 401(k) Retirement Savings Plan will change. Around Sept. 8, Fidelity will transfer balances in the “Freedom K” Funds to new “Freedom Class K” Funds. The Class K Funds will become the default target date funds for the 401(k) plan. Around Sept. 22, Fidelity will merge Fidelity…

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Whistleblowers: Protected by Law from Retaliation

August 1, 2017

What to blow the whistle on some wrongdoing? Know that federal law protects you from retaliation. Read more.

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