The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

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What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

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OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

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OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

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LATEST NEWS

August Customer Shoutouts: These Associates Rock!

August 1, 2017

These associates set the standard for exemplary customer service. Read their customer comments and seek to emulate them with your shoppers.

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LOSS PREVENTION: Caught . . . Doing the Right Thing

August 1, 2017

Around the world, associates take extra precautions to protect the Exchange’s greatest assets: themselves. From restaurants to the main stores, associates practice good safety measures. Click on the pictures to find out what these associates did to get caught doing the right thing.

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Don’t Forget to Use Your Flexible Spending Account Funds!

August 1, 2017

Check your balance at PayFlex.com or on PayFlex Mobile app. Things to keep in mind: Spend all funds in the Dependent Care (Daycare) FSA by Dec. 31 or lose them. Healthcare FSA allows up to $500 of unspent funds to roll over to the next year. All 2017 reimbursement claims must reach PayFlex by Feb. 15,…

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Get to Know the Mission and Unique Customers at Grafenwöhr

August 1, 2017

Founded in the ninth century, the town of Grafenwöhr is located on an island between the river Creussen and the Thume stream. In 1907, Prince Luitpold, regent of the Kingdom of Bavaria, selected the area near Grafenwöhr as the training area for the Bavarian Army. In 1936, the Nazis quadrupled the training area. Home to…

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Exchange Annual Report 2016

July 19, 2017

Our 2016 Annual Report is now online and chock full of details regarding many of the Exchange’s amazing achievements last year.

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VetVerify.org Opens for Veterans

July 1, 2017

VetVerify.org, is a single point of entry to verify eligibility for Veterans to shop all exchanges’ online stores and it opened more than two months ago. This shared services verification site for military exchanges uses information from official government records to verify shopping eligibility. Since its official opening June 5, 80,000 Veterans visited VetVerify.org to…

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Veteran

How We Called in the Cavalry

July 1, 2017

When I first saw his image in our social media designer Stephanie Rivas’ video, I felt an immediate connection to CW3 Ron Killingworth.

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KMCC

Understanding Exchange Strategic Priorities: Fiscal Focus and Maximizing Return on Invested Capital

July 1, 2017

A continued fiscal focus and maximization of invested capital have been strategic priorities for the Exchange for the past few years and will continue to be so into 2017.

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GM Ed Hicks meets Group Commander Col. Jared Kennish.

Rodeos Serve Top Bomber Mission

July 1, 2017

RAF FAIRFORD, U.K. – Associates went to the tip of the spear in June with three “rodeos” for Airmen during the historic positioning of the U.S. bombers at this installation. During the month, 600 Airmen registered more than 1,250 transactions and generated roughly $30,000 in sales. “It’s a team effort, something the Exchange’s U.K. team…

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Exchange Brings Modern Telecom to Humphreys

July 1, 2017

When 30,000 U.S. troops and their families move to South Korea’s Camp Humphreys in the next few years, more than 50+ channels of U.S. television programming will keep them in touch with America.

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