The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

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What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

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OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

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OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

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LATEST NEWS

Exchange Military Spouse Supports Airman Wife

July 1, 2017

Kristopher Cubacub, services business manager at Offutt AFB, Neb., doesn’t just serve the military community—he’s part of the military community.

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What is Abuse at the Exchange?

July 1, 2017

Abuse is behavior that harms an employee emotionally, physically or is improper compared to behavior that is reasonable or necessary within the circumstances.

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Don’t Get Smoked: Know Tobacco Policy Changes

July 1, 2017

When customers ask about our prices of tobacco products, here are important talking points to help you answer them accurately.

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Sharing the Exchange Story Through Social Media

July 1, 2017

The Exchange senior leadership team is extremely engaged and following local pages.

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4 Ways You Can Help Thwart Cyber Thieves

July 1, 2017

In today’s technology-focused society, we’re connected in wondrous ways, but cyber culprits would love to get inside our systems. Customers trust that the Exchange will protect their personal and financial information. However,  one wrong, seemingly innocent click can open a trail for hackers to find their way directly to that information for their own criminal…

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Try This Great Idea for Your Pay Raise and Bonus

July 1, 2017

Why not put your bonus and pay raise this year into your 401(k) plan? Find out how and why.

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Regular Part-Time Associates are Eligible for Basic Life Insurance

July 1, 2017

The Exchange offers life insurance for all regular part-time associates. You don’t want to leave your family in dire financial straits. The cash replaces your income and can help your family meet many important financial needs, such as funeral costs, daily living expenses and college funding. You get to pick the person—your beneficiary—who would receive…

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Attention: Check Your FSA Accounts

July 1, 2017

This is a friendly reminder to check your balance at PayFlex.com or on the PayFlex mobile app.

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Loss Prevention: CAUGHT Doing the Right Thing

July 1, 2017

These associates were caught by Loss Prevention experts  for doing the right thing. Click on their pictures to find out what they did.

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July’s Customer Shoutouts: These Associates Rock!

July 1, 2017

See how you can emulate these top-notch associates in serving your valued customers.

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