The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

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What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

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OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

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OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

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LATEST NEWS

Get to Know the Mission and Unique Customers at Eglin AFG

July 1, 2017

Named in honor of Lt Col Frederick I. Eglin, who was killed in a crash of his Northrop A-17 pursuit aircraft on a flight from Langley to Maxwell Field, Ala.

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The grand opening in Zagan, Poland.

Dynamic OCONUS Achievements

June 1, 2017

The Europe/SWA region, Pacific Region and their contingency planners underscore the Exchange’s relevancy to military readiness and resiliency. Veteran Exchange managers Jason Rosenberg and Karin Duncan are heading the Europe/SWA and Pacific regions respectively as senior vice presidents. In other words, the regions are in good hands.

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Best for Vets logo

Exchange Ranked One of Best for Vets

June 1, 2017

For the fourth straight year,  Military Times has named the Exchange as one of the best places for Veterans to work. Check out the Best for Vets: Employers 2017 rankings. The rankings recognize organizations like the Exchange for commitment to providing opportunities to America’s Veterans. This is an honor and demonstrates our commitment to those…

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VAN METER, Iowa (April 24, 2009) More than 500 veterans who escorted the unclaimed remains of seven Iowa veterans to their final resting place at the Iowa Veterans Cemetery line the procession route with American flags after providing a motorcycle escort for the remains. The ceremony coincided with Des Moines Navy Week, one of 22 Navy Weeks planned across America in 2009. Navy Weeks are designed to show Americans the investment they have made in their Navy and increase awareness in cities that do not have a significant Navy presence. (U.S. Navy photo by Senior Chief Mass Communication Specialist Gary Ward/Released)

VetVerify.org Goes Viral on June 5

June 1, 2017

“Like” then “share” to maximize the exposure of these informational posts in social media channels.

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McGhee Legacy of Family Serving Family Comes to End

June 1, 2017

The last of the McGhee band of brothers will retire this month, ending a combined 125 years of service to those who serve.

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Waste Awareness Saves Money

June 1, 2017

Government agencies have a reputation for wasteful spending. As taxpayers, we are concerned over acts of waste. As stewards of non-appropriated funds, we must all be educated on waste, which is part of the trio known as fraud, waste and abuse.

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Young customer Kent receives his dream birthday cake plus a special surprise.

Express Team Makes Dream Come True for Young Customer

June 1, 2017

Kent, a young special needs customer, spent months eyeing the cake book at Germany’s Ramstein AB Express, dreaming of his birthday cake. When Kent’s special day finally arrived, Kent’s mom, Rebecca, went to the Express to pick up a previously ordered Lightning McQueen birthday cake.

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Tent, Trailer, Bazaar or Extended Hours—All Bases Covered in Pacific Region Exercises

June 1, 2017

The Contingency and Pacific Region teams are busy throughout the year supporting Soldiers, Airmen, Sailors and Marines in operations and exercises from Guam to Korea.

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One-Stop Shop Opens in Zagan, Poland

June 1, 2017

Months of planning and coordination between the 4th Infantry Division, United States Army Europe (USAREUR) and Exchange associates culminated with the grand opening of the Zagan Troop Store in April.

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World War I tent PX

2015 Exchange Annual Report Wins Design Award

June 1, 2017

The Corporate Communication team added another accolade to its growing list of Graphic Design USA, American Inhouse Design Awards. Sandi Lute, chief of communications and public affairs; Johnny Olson, corporate communication manager; Steve Smith, corporate communication editor/historian; and Ryan Smith, corporate communication writer/editor, were recognized for creation, design and writing of the Exchange 2015 Annual…

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