The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

Read More

#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

Read More

Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

Read More

Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

Read More

What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

Read More

OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

Read More

OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

Read More

OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

Read More

OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

Read More

OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

Read More

LATEST NEWS

Wounded Warriors Heroes Service

Wounded Warrior Hires Reach Milestone

June 1, 2017

The Exchange reached an important milestone this spring—the hiring of its 1,000th Wounded Warrior since 2010.

Read More

Always Available — eBenefits

June 1, 2017

Active associates, eBenefits is available right at the tips of your fingers.

Read More

Going on Vacation? Don’t Let Your Lab Tests Slide by the Wayside

June 1, 2017

Summer means vacation time and travel. If your doctor has ordered lab tests, it’s important to stay on track. This is true whether you’re at home or traveling. Aetna’s preferred national lab, Quest Diagnostics, makes it easy. Locations anywhere You can go for a test even while traveling at Quest’s more than 2,200 patient service…

Read More

Loss Prevention’s CAUGHT Doing the Right Thing

June 1, 2017

These associates are using one of the Exchange’s core values, “The ability to use good judgment,” by taking loss prevention and safety strategies seriously, thus saving the organization thousands of dollars. Click on each picture to see what they did.

Read More

Retirees: Try These Mypenpay Resources

June 1, 2017

When logging on to aafesretirement.mypenpay.com for the first time: Select your Social Security number (SSN) as login preference. Enter your SSN with no dashes. Enter the password provided. Select “Login.” Answer three security questions. Enter a personal password between six and 20 characters without special characters. It may contain alphabetical characters, numeric characters or both.…

Read More

June’s Customer Shoutouts: These Associates Rock!

June 1, 2017

Andrew Turner Europe Region/Grafenwoehr, Germany I wanted to take a minute to comment on an outstanding customer service experience I had with Andrew in the shoe department. He was very knowledgeable and despite having a heavy work flow and attending to other customers, he made sure my questions were answered and went above and beyond…

Read More
Fort Drum Soldiers Running in the snow

Get to Know the Mission and Unique Customers at Fort Drum

June 1, 2017

Named in honor of Lt. Gen. Hugh A. Drum, who served in both world wars and was president of the company that managed the Empire State Building. Maj. Gen. Frederick Grant (son of Ulysses Grant) purchased the land in upstate New York in 1908. Originally named Camp Pine, units used the favorable summer climate to…

Read More
GEN Perna shook the hand of each associate recognized, including Rita King.

Four-Star General Shows His Appreciation at Redstone Arsenal

May 1, 2017

Exchange associates at Redstone Arsenal received a once-in-a-lifetime honor—a challenge coin and sincere words of thanks from GEN Gustave Perna, commander, U.S. Army Materiel Command.

Read More
Veterans salute as flags are raised for the National Anthem during a Memorial Day ceremony at Kadena Air Base, Japan, May 26. Veterans and military members from all four branches of the military attended the event to remember those who died in our nation's service. (U.S. Air Force photo/Tech. Sgt. Rey Ramon) (Released)

VetVerify.org – Recognizing the Honorable Service of Our Nation’s Veterans

May 1, 2017

Starting May 9, honorably discharged Veterans can ensure their eligibility to shop military exchanges online. Using data received from the Defense Manpower Data Center, Veterans can verify eligibility now and begin shopping on Veterans Day 2017.

Read More

VetVerify.org Contact Center Opens

May 1, 2017

On April 25, VetVerify.org soft-launched to begin authenticating the potentially 13 million Veterans who will be able to use their earned lifelong online military exchange benefit beginning Veteran’s Day 2017.

Read More

NEWS BY CATEGORY