The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

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What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

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OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

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OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

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LATEST NEWS

Veterans online shopping benefit

Tell Your Veteran Friends and Family Members About Veterans Online Shopping Benefit

May 1, 2017

Starting this Veterans Day, Nov. 11, the Exchange will welcome back to the military family potentially 13 million eligible Veterans, allowing them to shop at shopmyexchange.com regardless of how many years they served in the armed forces. 4 things you can do now Inform Veterans in your families and social circles about the Veterans online…

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KMCC

Services, Food & Fuel: Innovations Improve Customer Experience

May 1, 2017

Services, Food and Fuel (SDF) Program Manager Troy Seymour answers questions about the Exchange fuel program and initiatives implemented in 2016, plus what’s in store for 2017.

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New MFEs in Poland Steps Above Older Versions

May 1, 2017

Find out how much better the new MFEs in Europe are than the ones they replaced.

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Ron McCool and the Exchange team receive a unit’s gratitude for a job well done. On the Exchange mission’s last day, Soldiers line up to thank the Exchange associates for their service at Poland’s Drawsko Pomorskie Training Area.

Team of ‘Tip of the Spear’ Associates Receives Appreciation from Troops

May 1, 2017

Deployment is never easy, yet the rewards of serving men and women of the U.S. armed forces in a contingency location is more than gratifying to the team of volunteer associates at Poland’s Drawsko Pomorskie Training Area (DPTA).

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Kim, Man-So serves a snack at U.S. Army Garrison Yongsan, Korea.

Food Associate ‘Knows Everybody and What They Need’

May 1, 2017

Man-So, Kim, the lone food service worker at the snack shop, has taken care of U.S. and Korean Soldiers at U.S. Army Garrison in Yongsan since September 1979. She began her Exchange career in 1964, at age 19.

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Tornado Sirens Take on New Meaning for General Manager

May 1, 2017

During his 10 months in Iraq Templeton witnessed first-hand the importance of our core value Family Serving Family.

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Your Work Area is Equipped for Every Emergency

May 1, 2017

When Application Developer John Potter found out his coworker and friend had suffered a heart attack at work on March 23, he jumped into action and used the emergency medical training he’d received from the Exchange to begin CPR.

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Leave Sharing Program: Serving Associates in Need

May 1, 2017

Under the Voluntary Leave Sharing Program, an eligible U.S. associate with a personal or family medical emergency may request to receive annual leave donations from other U.S. associates.

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Customer Shoutouts: These Associates Rock!

May 1, 2017

Meribeth Chadwell Overseas Region/Viseck, Germany At the Vilseck laundry and dry cleaning, many thanks to Maribeth for always providing wonderful customer service. Maribeth always greets me by name and with a smile. She is professional, yet personable. She is an asset and wonderful person. Thank you, Maribeth! Marsylyn Yoshida and Chiaki Ohkubo Overseas Region/Misawa AB…

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Inspector General Makes the Case for Combatting Fraud, Waste and Abuse

May 1, 2017

trol to help prevent these things from happening? Tune in next month for the answer and tips to keep your workplace compliant and efficient.

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