The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

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What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

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OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

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OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

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LATEST NEWS

Exchange Ends 57-Year History at Warehouse

May 1, 2017

After 57 years, Germany’s Giessen Distribution Center was recently vacated after the new Germersheim Distribution Center opened February.

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Incentives Make Money for You

May 1, 2017

Earn money by taking a medical test. Find out how.

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These Booklets Have All Your Answers

May 1, 2017

For every Exchange benefits plan, there’s a booklet, or brochure or flyer that explains everything.

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Associates CAUGHT . . . Doing the Right Thing

May 1, 2017

These associates carry out the Exchange core value “The courage to use good judgment” by performing their jobs safely. They’re saving the Exchange hundreds of thousands of dollars in lost work time and other costs associated with injuries. Click on their pictures to find out what they did.

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Why Pay More When the Quality is the Same?

May 1, 2017

Why pay $15,000 for a colonoscopy at a hospital when the same colonoscopy at a digital imaging center is $5,000 cheaper and just as reliable?

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50th Anniversary Picture

Celebrating a Half-Century in Dallas

May 1, 2017

50 years in Dallas! See what some folks are doing.

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Don’t Get Hung Up on Phone Scammers — Hang up

May 1, 2017

Local LP managers recently asked 2,460 managers, supervisors and associates at 440 Exchange facilities in CONUS what they would do if a caller asked them to put money on a point-of-sale gift card and provide the card numbers.

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Get to Know the Mission and Unique Customers at Maxwell AFB

May 1, 2017

Named in honor of Lt. William Maxwell who, after experiencing engine failure, maneuvered his plane to avoid a group of children. He struck a flag pole and was instantly killed.

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What is Veterans Online Shopping Benefit and What Does it Mean to the Exchange?

April 1, 2017

The new Veterans online shopping benefit allows honorably discharged Veterans, regardless of how long they served in the armed forces, to shop on the Exchange’s website, www.shopmyexchange.com, and websites of our sister exchanges. This new policy, which the Pentagon approved this past January, is expected to bring about 13 million Veterans back home to the Exchange family, starting this Veterans Day, Nov. 11.

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Elevating the Customer Experience with Services, Food and Fuel

April 1, 2017

The Services, Food & Fuel Directorate is a vast network that includes all third-party businesses, vending machines, gift shops, salons, restaurants, movies, Express gas pumps, and lunches in Department of Defense schools overseas.

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