The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

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What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

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OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

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OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

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LATEST NEWS

Our Bakeries Feed Troops’ Spirits

April 1, 2017

The Exchange takes care troops serving overseas through its four bakeries—three in the Pacific and one in Germany—that produce fresh-baked goods made with American flour, so the bread, buns, rolls, tortillas, cakes, doughnuts and other treats taste just like they do back home.

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An Exchange store associate prepares an online order for the Ship from Store program. Photo by Jessy Macabeo, Exchange merchandise clerk

Ship from Store: Getting Products to Online Shoppers Faster and More Effectively

April 1, 2017

The Exchange is revolutionizing the way it delivers shopmyexchange.com orders to service members and their families.

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In the place of a rabbi, Fort Sill Exchange Manager Daniel Wise serves the installation's Jewish community as a "distinctive religious group leader."

This Exchange General Manager Provides For His Communities’ Shopping and Spiritual Needs

April 1, 2017

Learn how General Manager Daniel Wise also serves his Jewish “family” at Fort Sill, Okla. – and why he doesn’t expect anything in return.

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SVP Jami Richardson Tells Her Family Story

April 1, 2017

Exchange Credit Program SVP Jami Richardson has been with the Exchange 29 years. She left her home in Indiana after college to work at HQ Dallas, Texas. Far from family and friends, Richardson found a new sense of family at the Exchange. But this family serving family story actually began decades before she came to Texas as a field accountant.…

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Popeyes Brings Home the Plates

April 1, 2017

Once again, Popeyes’ Exchange restaurants prove they’re among the best.

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Loss Prevention’s CAUGHT Doing the Right Thing

April 1, 2017

These associates carry out the Exchange core value “The courage to use good judgment” by performing their jobs safely. They’re saving the Exchange hundreds of thousands of dollars in lost work time and other costs associated with injuries. Click on their pictures to see what they’re doing right!

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Customer Shoutouts: These Associates Rock!

April 1, 2017

  Charles Smith Overseas Region/KMCC, Germany On Feb. 9, my spouse and I were in the Exchange’s main store at KMCC, where we were looking at artificial plants on display in the furniture department. Charles approached us and inquired if we needed assistance. After noticing that we were looking at the plants, Charles pointed out…

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Retirees, Check Out These MyPenPay Resources

April 1, 2017

Exchange retirees, there’s plenty of information here for you.

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FSA Users, Meet Your ‘Coach’

April 1, 2017

Your ‘coach’ will help you get the most out of your FSA.

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A young woman with long hair texting while driving.

The Dangers of Distracted Driving

April 1, 2017

That text or phone call can wait until you’re not behind the wheel of an Exchange vehicle or personal car or truck. Since April is National Distracted Driving Month, the Exchange’s Loss Prevention Directorate warns that any activity that diverts your attention away from driving could make you crash and lead to severe injuries, even…

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