The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

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What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

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OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

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OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

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LATEST NEWS

A Convenient, Cheaper Way to Get Your Maintenance Drugs

April 1, 2017

With the new Maintenance Choice program, get a 90-day supply of maintenance medications by using the Aetna Rx Home Delivery mail-order pharmacy or CVS pharmacy near you. You will pay the same amount for a 90-day supply as you would for two 30-day supplies. It’s like getting a month free! Use the Price-A-Drug tool to…

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A person in all black, with a black ski mask, talking on a corded phone.

Don’t Fall Prey to Phone Scammers

April 1, 2017

Phone scammers are still hitting the Exchange. Learn what to do if they call YOU.

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Get to Know the Mission and Unique Customers at Fort Hood

April 1, 2017

Named in honor of Confederate General John Bell Hood, who gained recognition during the Civil War as the commander of Hood’s Texas Brigade.

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Veterans Online Shopping Benefit FAQ

March 1, 2017

These questions and answers provide you with important information to help you become
ambassadors for the Veterans online shopping benefit.

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Exchange Working Groups, Working for Veteran Online Shopping Benefit Success

March 1, 2017

Adding 15.5 million shoppers to the Exchange customer base this coming November will be no small task. We need to ensure online and logistics are ready for the undertaking, plus we need the appropriate message to welcome and educate returning customers, some of whom have not shopped with the Exchange for years.

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Services, Food and Fuel Directorate — a Recipe for Success

March 1, 2017

Financial plans for growing Services, Food and Fuel businesses exceed plans by $34 million in 2016.

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Fresh food, made on site, by friendly associates will be welcomed by hungry troops.

Fort Riley Launches New Express Concept

March 1, 2017

Fort Riley’s Big Red One Express is the pilot location for the reimagined Exchange convenience stores as of Feb. 12. The innovative format infuses new items, specialty beverages and hot-to-go foods into the assortment. A new queuing (line) system at the registers gives customers multiple chances to pick up items on their way out.

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Courtney Aaron, Senior Store Associate JB Myer HH Military Clothing

Calling All Military Brats: What’s Your Story?

March 1, 2017

April is the Month of the Military Child. If you are a military brat, share your story, photos and memories to be featured in the Exchange Post and other communications channels.

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MCCONNELL AFB, Kan. - Senior Enlisted Advisor Chief Master Sgt. Luis Reyes presents his coin to Exchange cashier Nghi Le, who worked for the Army & Air Force Exchange Service in Vietnam during the war.

Vietnamese Refugee Gets Dream Job: Serving U.S. Troops

March 1, 2017

The only thing Nghi Le wanted to do when he escaped from a Vietnam prison was to serve U.S. troops. Read about how he got his wish.

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From Fort Riley With Love: Families Gather at Exchange To Send Love to Deployed Troops

March 1, 2017

With a wide grin and without an ounce of hesitation, first-grader Billy Sapp Jr. clutched an Uncle Sam hat prop and stepped up to the photo booth at the Fort Riley Exchange to send Valentine’s Day wishes across the world to someone very special serving in Korea.

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