The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

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What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

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OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

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OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

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LATEST NEWS

Get to know the mission and unique customers at Beale AFB

March 1, 2017

Beale AFB “Home to the Air Force’s 9th Reconnaissance Wing”

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Trini Saucedo, senior vice president of the Services, Food & Fuel Directorate, accepted the award on behalf of the Exchange.

Exchange Honored at the 19th Annual LATINA Style Awards

March 1, 2017

The Exchange has been recognized by LATINA Style magazine as one of the country’s 50 best companies for Latinas to work.

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Col. Fleming, left, celebrates the Patriots win with her son at Super Bowl LI.

Super Bowl LI, A Personal Experience for LG’s Deputy Director COL Fleming

March 1, 2017

A mother from the Dallas headquarters watched her son do something “super.”

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Loss Prevention’s CAUGHT Doing the Right Thing

March 1, 2017

These associates are truly carrying out the Exchange core value, “The courage to use good judgment,” by ensuring they perform their jobs safely. They’re saving the Exchange hundreds of thousands of dollars in lost work time, workman’s comp expenses and other costs associated with injuries.

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March Customer Shoutouts: These Associates Rock!

March 1, 2017

Emulate these stellar store associates in your job serving the world’s best customers.

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Senior couple laughing

Retirees: You Have 24/7 Access to Your Pension Info

March 1, 2017

Your pension information is online for easy access whenever you want it.

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First aid bandage

Before You Get These Medical Procedures, Understand How Much Your Insurance Will Pay

March 1, 2017

Find out how to keep from paying more for a medical procedure than you should.

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6 Ways to Reduce Healthcare Costs

March 1, 2017

Medical claims for the Exchange’s health insurance plan increased by 3 percent over 2015. Here’s how we can bring down the costs.

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LG,IT and Europe Region leadership celebrate the grand opening.

Teamwork Made the Germersheim DC Opening Possible

February 15, 2017

The successful opening of the Germersheim distribution center on Feb. 1, highlighted the Exchange team’s collaboration skills. Not only was the Giessen DC closing, but the Exchange had just wrapped up its busiest shopping season and stores were conducting their annual inventory. The opening ceremony also coincided with the first day the distribution center was officially shipping and receiving merchandise.

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The new distribution center opens in Germany.

Germersheim Distribution Center Opens in Germany

February 1, 2017

The Exchange distribution center in Germany is relocating from Giessen to Germersheim this month. The new center creates a Logistics Center of Excellence with the Defense Logistics and Defense Commissary Agencies in conjunction with U.S. Army Europe and U.S. Army Installation Management Command.

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