The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

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What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

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OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

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OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

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LATEST NEWS

Manager’s Family Tree Full of Exchange Branches

February 1, 2017

Margie Daniel’s family tree includes 125 total years of Exchange service, four more years than post exchanges have been around. Truly Family Serving Family.

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Exchange Associate Instagram

Send Us Your Exchange Selfie

February 1, 2017

Send your Exchange selfie to exchangeassoc@aafes.com before February 7, 2017 for a chance to be featured in a video shown at the Main Store Manager meeting held in March.

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Qdoba

BE FIT with Better-for-You Food Court, Express Options

February 1, 2017

It’s not too late to kick-start a BE FIT lifestyle—the Exchange offers plenty of healthy meal and snack options to service members and their families looking to eat healthier in 2017.

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Soldiers at MFE

Exchange Brings a Touch of Home to Poland During Atlantic Resolve 2017

February 1, 2017

In January the Exchange celebrated the historical opening of three Mobile Field Exchanges (MFE) in Poland for the first time in its 121 years of service. In support of operations in Poland, the Exchange Europe team deployed three MFEs and opened three field barbershops to support the 3,500 troops entering Poland en route to multiple…

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Wright-Pat Associates Help Boy Live a Dream

February 1, 2017

Exchange services associates at Wright-Patterson AFB served as shining examples of “Family Serving Family” by giving a special little boy with a deep intrigue of cars a chance to live a dream.

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3 Reasons to Promote e-Receipts to Customers

February 1, 2017

e-Receipts are a useful and efficient tool to improve the customer’s shopping experience.

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Congressman Finds Working at the Exchange ‘Means Business’

February 1, 2017

Texas District 33 Rep. Marc Veasey visited Exchange headquarters Jan. 17 for his “Marc Means Business” community initiative in which he spends a day seeking better understand the day-to-day challenges his constituents face.

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Exchange recognizes former McCoy World War II-era employee

February 1, 2017

Thirty-three years after retiring from Fort McCoy, Lola Morrison of Sparta, Wis., received special recognition from the Exchange in December 2016.

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Fort Bragg ‘Home of the Airborne and Special Operations Forces’

February 1, 2017

Get to know the mission and unique customers at Fort Bragg

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These Associates Were Caught Doing the Right Things

February 1, 2017

“The Courage to Use Good Judgment” is one of the Exchange’s Core Values. Check out how these associates are living up to that in their daily jobs.

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