#FlashbackFriday: 1989—The Exchange and the Bay Area Earthquake

October 17, 2025

On Oct. 17, 1989—36 years ago today—an earthquake measuring 7.1 on the Richter scale struck the San Francisco Bay area. By the time the 15-second quake ended, it was on its way to being one of the most lethal earthquakes in U.S. history. About 100 people died, hundreds were injured and thousands left homeless. Damage…

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Exchange Opens First Food Truck in Poland, Bringing a Taste of Home

October 16, 2025

In a significant step toward enhancing Quality of Life at remote locations, the Army & Air Force Exchange Service celebrated the grand opening of its first food truck in Poland.

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IG Does Not Share Your Info Without Your Permission

October 16, 2025

At the Exchange IG office, every complaint is taken seriously and overseen with professionalism and care.

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That Awkward Moment When Your Data Leaks…What’s Next?

October 15, 2025

First, don’t panic. Then, take these steps.

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Reminder: Share How Military Service Shaped Your Exchange Journey

October 15, 2025

Associates who have served in the military are invited participate in an upcoming video series to showcase how their service prepared them for the work they do today.

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Exchange Launches Virtual Wall of Honor to Celebrate Military-Connected Associates

October 14, 2025

To honor military-connected associates, the Exchange is creating a virtual Wall of Honor.

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Telling the Exchange Story—In Pictures, in Words, in Person

October 14, 2025

SSgt. Gomez writes articles, press releases and communication plans for the Air Force and the Exchange His favorite part of the job is photography—which he didn’t get into until 2017.

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The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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LATEST NEWS

Head shot of Exchange Senior Vice President of Audit Kevin Iverson.

Audit/IG SVP Kevin Iverson Looks Back on a 44-Year Government Career, Including 16 at the Exchange

July 24, 2024

A long career with the Air Force Audit Agency led Iverson to the Exchange, where he has found a camaraderie that he will miss when he retires this summer.

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129 Years of Family Serving Family: Willy Rech standing in front of bookcase.

129 Years of Family Serving Family: Wilfried ‘Willy’ Rech, Europe Region

July 23, 2024

The chief of the Exchange’s German & International Law Branch came to the Exchange in 1988 and will retire at the end of July.

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Western Region

July 23, 2024

Western Region recognizes Devin McKenzie, Miguel Donaldson and Tai Turner for their outstanding hard work and unwavering dedication to our customers.

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Central Region

July 23, 2024

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Sarah Choate, Susan Ramirez and Jayna Viney.

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Eastern Region

July 23, 2024

Eastern Region proudly recognizes Nicole Valentin, Tierra Spearman and Gloria Dingle for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Europe/SWA Region

July 23, 2024

The hard work and dedication to our service members provided by Stanley Brooks, Stefania Matsumura and Deeptha Rasad are outstanding. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe team!

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Pacific Region

July 23, 2024

Maricel Ohi; Kim, Ki-ha; and Ahn, Joo-eun represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily. Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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Dragon Hill Lodge Food Court Manager Yi, Yong-pom in front of the Subway and Pizza Hut counters.

Exchange Food Court Manager Recognized as Hero for Putting Out Fire

July 22, 2024

First responders commended the actions of Yi, Yong-pom, who helped Dragon Hill Lodge maintenance staff in containing the blaze until fire response teams arrived.

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Exchange Seeks to Enlist Heroes on National Hire a Veteran Day

July 22, 2024

More than 70 PXs, BXs and distribution centers worldwide will host events including on-the-spot interviews July 25, which coincides with the Exchange’s 129th anniversary.

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ICYMI: The Week That Was in the Exchange Post

July 19, 2024

In case you missed it, here’s a look at this week’s coverage.

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