The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

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What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

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OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

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OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

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LATEST NEWS

Finessing the Fleet: New MFE, the First of Many, Debuts at Camp Garfield in Ohio

August 25, 2025

The Exchange is modernizing its CONUS MFE fleet, inside and out.

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Graphic of calendar page with text: TheExchangePost.com/In Case You Missed It/The Week in Review

The Week That Was in the Exchange Post

August 22, 2025

ICYMI, here’s a look at this week’s coverage.

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Minot AFB Exchange Unveils Express 2.0

August 21, 2025

The upgrade marks a major milestone in Team Minot’s commitment to serving Airmen, their families and base personnel.

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Fort Hood PX Restaurants Play Key Role in Army Test of Expanded Meal Entitlement

August 21, 2025

On Aug. 11, five Exchange name-brand restaurants at Fort Hood began offering breakfast, lunch and dinner to 200 selected service members as part of their meal entitlement during a two-week test of a groundbreaking Army feeding initiative. The Limited User Assessment Test (LUAT) for the Army’s Flexible Eating & Expanded Dining (FEED) program is the…

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Fort Belvoir Third Grader Wins $500 Prize in Exchange’s ‘You Made the Grade’ Sweepstakes

August 20, 2025

Bronsyn Dungey, the 8-year-old son of Navy Cmdr. Gibb Dungey, who has served 17 years, received a $500 Exchange gift card for winning third place in the sweepstakes, which honors academic excellence.

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NAS JRB Fort Worth-Area Fifth Grader Wins $1,500 in ‘You Made the Grade’ Sweepstakes

August 19, 2025

Leo Velez, son of a retired Marine staff sergeant, won second prize in the worldwide sweepstakes, which honors academic excellence.

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The Exchange is the Gold Standard for Securing Cardholder Data

August 19, 2025

The Exchange has successfully completed its Payment Card Industry (PCI) assessment, earning a clean Report on Compliance (RoC) with no compensating controls for the 15th year in a row. Here’s what that means.

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Rebecca Santee Discusses the Value of Coaching and Mentoring

August 18, 2025

“As I became more of a leader ,,, I realized that you don’t get there alone,” Santee said. “You don’t develop alone. You have coaches and you have mentors and you have leaders that pull you along with them.”

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New Military Support Resource Available for Exchange Associates in the Field

August 18, 2025

Exchange associates can now find answers to their military questions in one convenient location at their fingertips—a Military Support channel on Microsoft Teams.

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Graphic of calendar page with text: TheExchangePost.com/In Case You Missed It/The Week in Review

ICYMI: The Week That Was in the Exchange Post

August 15, 2025

ICYMI, here’s a look at this week’s coverage.

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