The Week That Was in the Exchange Post
This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…
Read More#FlashbackFriday: 1992—The Beginning of the Balkans Mission
In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…
Read MoreService Award Winners for September
The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)
Read MoreFort Gordon Associate Celebrates 50 Years—And Then Some
Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.
Read MoreWhat Tort Claims Are—and Your Role in Preventing Them
A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.
Read MoreOPERATION: Call Out—Pacific Region
Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily. Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!
Read MoreOPERATION: Call Out—Europe/SWA Region
Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!
Read MoreOPERATION: Call Out—Eastern Region
Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!
Read MoreOPERATION: Call Out—Central Region
These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.
Read MoreOPERATION: Call Out—Western Region
Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.
Read MoreLATEST NEWS
#FlashbackFriday: 1994—Exchange Supports Thousands Fighting Northwest Fires
Thirty-one years ago, i troops were deployed help fight forest fires in Montana, Idaho and Washington. Soon after they arrived, the Exchange was also there.
Read MoreTop ‘You Made the Grade’ Winner to Give Back to His Community with Generous Gift
Trent Hall, a 14-year-old who received a $2,000 gift card at the Fort Gordon Exchange, plans to use the gift card to support local charity work.
Read MoreExchange Serves Up Success with Panda Express Grand Opening at USAG Stuttgart
Before the ribbon was cut, more than 150 members of the Stuttgart military community gathered in anticipation of being among the first to enjoy the new restaurant
Read MoreExchange Innovates with 24/7 Vending Solutions Across Europe
This shift toward around-the-clock convenience is part of a broader commitment to meet the unique needs of military personnel, whether stationed at bases, training areas or remote locations.
Read MoreMILITARY STAR Card Ambassador Pushes Big Numbers Out of Small POM Troop Store
Since the start of the fiscal year, Customer Experience Associate Brandie Talavera has signed up nearly 250 students attending the Defense Language Institute Foreign Language Center for a MILITARY STAR card, raising the average monthly signups from 15 accounts a month to nearly 50.
Read MoreDASD for Military Community and Family Policy Explores Latest Exchange Operations at Dan Daniel DC
Stephen B. Simmons, deputy assistant secretary of defense for Military Community and Family Policy, and other MC&FP leaders visited the DDDC to see in action the results of the Exchange’s sustained focus on efficiencies and process improvement.
Read MoreICYMI: The Week That Was in the Exchange Post
ICYMI, here’s a look at this week’s coverage.
Read MoreRecords Management and Your Role in Keeping Data in Tune
The words “records management” might call to mind vinyl and vintage hits. At the Exchange, records management is all about keeping data in tune, and the Information Technology Directorate is the sound engineer behind the scenes.
Read MoreOPERATION: Call Out—Pacific Region
Sue Stephens, Kyoshi Wada and Cho, Yu-sung represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experience for our service members, retirees and their families. We could not be prouder of what they do daily. Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!
Read MoreOPERATION: Call Out—Europe/SWA Region
Alessandro Mazzega, Mahmut Katar and Rovic Limense provide outstanding had work and dedication to our service members. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe team!
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