The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

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What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

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OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

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OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

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LATEST NEWS

#FlashbackFriday: 1994—Exchange Supports Thousands Fighting Northwest Fires

August 15, 2025

Thirty-one years ago, i troops were deployed help fight forest fires in Montana, Idaho and Washington. Soon after they arrived, the Exchange was also there.

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Top ‘You Made the Grade’ Winner to Give Back to His Community with Generous Gift

August 14, 2025

Trent Hall, a 14-year-old who received a $2,000 gift card at the Fort Gordon Exchange, plans to use the gift card to support local charity work.

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Exchange Serves Up Success with Panda Express Grand Opening at USAG Stuttgart

August 14, 2025

Before the ribbon was cut, more than 150 members of the Stuttgart military community gathered in anticipation of being among the first to enjoy the new restaurant

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Exchange Innovates with 24/7 Vending Solutions Across Europe

August 13, 2025

This shift toward around-the-clock convenience is part of a broader commitment to meet the unique needs of military personnel, whether stationed at bases, training areas or remote locations.

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MILITARY STAR Card Ambassador Pushes Big Numbers Out of Small POM Troop Store

August 12, 2025

Since the start of the fiscal year, Customer Experience Associate Brandie Talavera has signed up nearly 250 students attending the Defense Language Institute Foreign Language Center for a MILITARY STAR card, raising the average monthly signups from 15 accounts a month to nearly 50.

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DASD for Military Community and Family Policy Explores Latest Exchange Operations at Dan Daniel DC

August 11, 2025

Stephen B. Simmons, deputy assistant secretary of defense for Military Community and Family Policy, and other MC&FP leaders visited the DDDC to see in action the results of the Exchange’s sustained focus on efficiencies and process improvement.

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Graphic of calendar page with text: TheExchangePost.com/In Case You Missed It/The Week in Review

ICYMI: The Week That Was in the Exchange Post

August 8, 2025

ICYMI, here’s a look at this week’s coverage.

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Records Management and Your Role in Keeping Data in Tune

August 7, 2025

The words “records management” might call to mind vinyl and vintage hits. At the Exchange, records management is all about keeping data in tune, and the Information Technology Directorate is the sound engineer behind the scenes.

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Pacific Region

August 7, 2025

Sue Stephens, Kyoshi Wada and Cho, Yu-sung represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experience for our service members, retirees and their families. We could not be prouder of what they do daily. Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Europe/SWA Region

August 7, 2025

Alessandro Mazzega, Mahmut Katar and Rovic Limense provide outstanding had work and dedication to our service members. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe team!

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