OPERATION: Call Out—Central Region
These Central Region associates understand the meaning Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Mojca Drazic, Ryan Perry & Austin Martinez and Carlos Rodriguez.
Mojca “Mo” Drazic
Troop Store Supervisor
Fort Cavazos
Mojca has been with the Exchange for almost 10 years and has been a supervisor for six. She is the epitome of a team player and is dedicated to taking care of our customers on the remote part of West Cavazos. Mo goes above and beyond to ensure each customer request is fulfilled by obtaining the requested merchandise from the larger Express locations on base. Her desire and drive to take care of our patrons has helped our facility achieve a 14% increase above plan year-to-date in Snack Avenue sales and a 14% increase in Direct Operating Profit year-to-date. Mo’s continued focus on great customer service and ability to go the extra mile shows in the facility’s results.
Ryan Perry & Austin Martinez
Firestone Manager & Service Technician
Fort Campbell
Fort Campbell Firestone Manager Ryan Perry and Service Technician Austin Martinez have gone above and beyond to show the true meaning of Family Serving Family! Thanks to their hard work and dedication to the Fort Campbell community, we are currently 4.6% or $52,000 above prior year in sales and 5.4% or $7,000 above prior year in income. We recently received this glowing customer review: “My car was in desperate need of a repair, and with a deployed spouse I was really in a bind. The manager, Ryan, and the service technician, Austin, were able to fix my car quickly and efficiently. I am beyond grateful they helped me. Thank you so much, I really hope they are rewarded for their exceptional level of customer service!”
Carlos Rodriguez
Starbucks Food Service Worker
Fort Sam Houston
Carlos Rodriguez is one of the newest members of the Fort Sam Starbucks team. From the moment you arrive, he greets you with a warm smile and makes you feel right at home. Carlos has an incredible memory. He not only remembers our customers, but he also recites their regular drink orders and prepares them to their preferences. In addition to Carlos’ impressive customer service skills, he demonstrates a real commitment to his job and strives to help others succeed. He is always willing to lend a hand, takes immense pride in helping train new associates and ensures that those he helps are set up for success. Carlos is an exceptional server to all who want a top-notch Starbucks experience. He truly exemplifies the Exchange mission and is an asset to our team.
