From the Managers’ Conference: Top-Performing Stores Awarded for Exchange Protection Plan Sales
Store teams that generated the most Exchange Protection Plan sales took center stage during an awards presentation at the Retail, Food and Services Managers’ Conference.
Winners were chosen for exceeding the corporate goal of a 10% attachment rate. Associates needed to inform shoppers of the option to add an Exchange Protection Plan, backed by Asurion, when purchasing qualifying items and be knowledgeable in answering questions about the plans.
Stores with the highest sales per region were also awarded. Teams received a plaque and $500 for team-building events.
“These stores played a vital role in the success of the Exchange Protection Plan program,” said Exchange Hardlines Vice President Josh Samuels. “We commend our incredible teams for their hard work in leading this effort.”
Exchange Protection Plan attach rate winners:
Central Region
Fort Johnson Main Store – 10.93% attach rate
Joint Base San Antonio-Lackland Main Store – 10.64% attach rate
Scott Air Force Base Main Store – 10.47% attach rate
Central Region Exchange Protection Plan attach rate winners accept their awards. From left: Director/CEO Tom Shull; David Weiler, Express store manager, Scott AFB main store; Tonja Norris, store manager, JBSA-Lackland AFB main store; Tonya Yancey, store manager, Fort Johnson main store; Chief Master Sgt. Kevin Osby, senior enlisted advisor; Executive Vice President/Chief Merchandising Officer Karen Cardin; Merchandising Senior Vice President Eric Sidman; Asurion Account Executive Lisa Gould; and Hardlines Vice President Josh Samuels.
Eastern Region:
Fort Drum Main Store – 12.18% attach rate
Fort Buchanan Main Store – 10.49% attach rate
Robins Air Force Base Main Store – 10.17% attach rate
Eastern Region Exchange Protection Plan attach rate winners accept their awards. From left: Director/CEO Tom Shull; Thomas Marason, main store manager, Robins-Moody AFB; Rochelle Tolentino, general manager, Fort Buchanan; Jackie Bellis, general manager, Fort Drum; Chief Master Sgt. Kevin Osby, senior enlisted advisor; Executive Vice President/Chief Merchandising Officer Karen Cardin; Merchandising Senior Vice President Eric Sidman; Asurion Account Executive Lisa Gould; and Hardlines Vice President Josh Samuels.
Western Region:
Goodfellow Air Force Main Store – 10.22% attach rate
Central Region Exchange Protection Plan attach rate winners accept their awards. From left: Director/CEO Tom Shull; Richard Oberle, main store manager, Goodfellow Air Force Base; Chief Master Sgt. Kevin Osby, senior enlisted advisor; Executive Vice President/Chief Merchandising Officer Karen Cardin; Merchandising Senior Vice President Eric Sidman; Asurion Account Executive Lisa Gould; and Hardlines Vice President Josh Samuels.
Europe Region:
Vicenza Main Store – 18.70% attach rate
Lakenheath Main Store – 13.74% attach rate
Central Region Exchange Protection Plan attach rate winners accept their awards. From left: Director/CEO Tom Shull; Cindy Brown, main store manager, Vicenza AB; Hannah Perez, assistant store manager, Lakenheath; Chief Master Sgt. Kevin Osby, senior enlisted advisor; Executive Vice President/Chief Merchandising Officer Karen Cardin; Merchandising Senior Vice President Eric Sidman; Asurion Account Executive Lisa Gould; and Hardlines Vice President Josh Samuels.
Pacific Region:
Camp Casey Main Store – 23.95% attach rate
Central Region Exchange Protection Plan attach rate winners accept their awards. From left: Director/CEO Tom Shull; Kadena AB Exchange General Manager Flor Payton; Chief Master Sgt. Kevin Osby, senior enlisted advisor; Executive Vice President/Chief Merchandising Officer Karen Cardin; Merchandising Senior Vice President Eric Sidman; Asurion Account Executive Lisa Gould; and Hardlines Vice President Josh Samuels.
The winners for the highest Exchange Protection Plan sales in 2023:
Eastern Region – Fort Buchanan Main Store with $279,713 in sales
Pacific Region – Kadena AB Main Store with $243,159 in sales
Central Region – Fort Cavazos Main Store with $215,345 in sales
Western Region – JBLM-Lewis Main Store with $188,704 in sales
Europe Region – Ramstein KMC Main Store with $174,849 in sales
Central Region Exchange Protection Plan attach rate winners accept their awards. From left: Director/CEO Tom Shull; Fort Buchanan Exchange General Manager Rochelle Tolentino; Chief Master Sgt. Kevin Osby, senior enlisted advisor; Executive Vice President/Chief Merchandising Officer Karen Cardin; Merchandising Senior Vice President Eric Sidman; Asurion Account Executive Lisa Gould; and Hardlines Vice President Josh Samuels.
Related posts:
From Managers’ Conference: Exchange Awards Top Vendors
Director/CEO Tom Shull Opens Managers’ Conference With Message of Unity, Strength
Contingency Operations: What it Takes to Support Troops at the Tip of the Spear
From the Managers’ Conference: Global Connection, MILITARY STAR Challenge Cup and Safety Award Winners
Related posts:
From Managers’ Conference: Exchange Awards Top Vendors
Director/CEO Tom Shull Opens Managers’ Conference With Message of Unity, Strength
Contingency Operations: What it Takes to Support Troops at the Tip of the Spear
From the Managers’ Conference: Global Connection, MILITARY STAR Challenge Cup and Safety Award Winners