OPERATION: Call Out—Central Region
These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange provides service and a taste of home no matter where they serve. Congratulations, Emily Vallot, Suemi Fisher and Joseph Lanza.
Emily Vallot
AMCS Shift Manager, Military Clothing Store
Fort Johnson
Emily Vallot has demonstrated exceptional leadership while serving as a shift manager at the Fort Johnson Army Military Clothing store. Emily takes ownership and pride in her facility and has truly stepped up during the transition time between store managers. Emily is a true team player and effectively manages her priorities, focusing on meeting customers’ and overall operational needs. Emily is eager to continue her growth professionally, taking initiatives to learn new processes and assume additional responsibilities beyond her role. Emily has a great personality that truly fits in serving the Military Clothing store customers at Fort Johnson. Emily is a valued member of the Fort Johnson Army Military Clothing store.
Suemi Fisher
Foreman, Starbucks
Wright-Patterson AFB
Suemi Fisher is an exceptional foreman and dedicated Starbucks professional. Recently acknowledged for her 10th year of service, she is a vital part of our success at Starbucks. Suemi is a Coffee Master awarded Black Apron Starbucks corporate-recognized barista, trainer and foreman. Suemi not only pushes herself to be the best at what she does, she treats her team and customers as family. She has taken the initiative to sharpen her knowledge of management skills. Her dedication is a trait that can’t be taught. Her humble and grateful demeanor is why this team loves, adores and appreciates her. March sales were +15% above plan and +9% above last year; customer connection scores were phenomenal and helped keep PC cost to 39%. She is a team player and leads the team through her efforts.
Joseph Lanza
Vending Operation Assistant
Fort Sill Consolidated Exchange Services
Joseph has played a pivotal role in driving our Imperial concession’s growth, contributing a remarkable $516,000 increase in vending revenue alone. He also boosted unattended retail units by $304,000 last year and successfully opened five new units. Joseph introduced 10 new ice cream vending machines, which generated an additional $81,000 in sales last year. His dedication to enhancing vending operations is evident in his consistent efforts to check machines and engage with building points of contact to ensure the machines align with each building’s specific needs. Joseph has built an outstanding relationship with our concession partner, connecting with them regularly—if not daily, then every other day—to ensure smooth operations. He is always proactive in identifying buildings that need new machines or could benefit from machine swaps, further showcasing his commitment to continuous improvement.
