Family Serving Family
When civilian stores and restaurants in Hurricane Irma’s path closed or ran out of essentials, Exchanges across Florida were typically the last to close and the first to reopen, highlighting the organization’s unique capabilities and tireless dedication to serving those who serve.
Read MoreMarcia Rhodes came home when she came to work at the Exchange.
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At a time of uncertainty for those in the path of Hurricanes Maria, Irma and Harvey, the Army & Air Force Exchange Service’s unique capabilities were on full display, from its distribution centers to its stores, in support of service members, their families and first responders. While other retailers closed up shop, the Exchange sent support by air, land and sea to those who needed it most.
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The Exchange lost no time in preparation for Hurricane Irma. Even during continual support after Hurricane Harvey that roared through the Eastern Texas Coast, the Exchange was ready and well prepared for the next round of possible disaster. The Exchange proves being well prepared is a team effort.
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As Hurricane Harvey lashed the Texas coast on August 25, dropping historic amounts of rain, the Exchange was on call, ready to support troops and the military community.
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Store Manager Mickeal Jenkins has always had a servant’s heart. In April, his passion for serving led him to the tip of the spear in Poland, where he leads a team running a mobile field exchange (MFE) at Bemowo Piskie Training Area. Jenkins and his four associates keep the MFE filled with supplies, food and cold drinks to care for nearly 1,000 U.S. Soldiers serving with NATO’s Enhanced Forward Presence.Â
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For NATO’s Enhanced Forward Presence in Poland, reminders of home are close at hand thanks to a 53-foot-long Exchange trailer parked on the installation. Since late March, the mobile field exchange (MFE) has brought cold drinks, microwavable meals and supplies—even TVs and Xboxes—to U.S. Soldiers with Battle Group Poland just 100 miles from the Russian border.
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In early 2004, Mikel Hunter was a security guard in at Mainz-Finthen, Germany, standing watch over the gate near the housing area that was home to Exchange associates at the Europe Region headquarters in Wiesbaden. This July, Hunter’s career came full circle. Thanks to tenacity and leaders who believed in him, he’s now general manager of the Wiesbaden Exchange.
Read MoreKey to providing exceptional experiences is to resolve customers’ needs or concerns at the earliest opportunity, hopefully at the point of sale or first contact. When an issue isn’t resolved at first contact, a small team of associates is dedicated to assisting customers with various questions, comments and concerns.
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Despite goat paths and rugged mountain tunnels, the Exchange’s Logistics Directorate managers and drivers always seem to get the goods to the troops in contingency locations. Read how they do it.
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