Carrie Cammel VP WR Northwest Area, Marla S. Randolph Exchange Chief Operating Officer, CSM Kenne Hanson JBLM Garrison Command Seargent Major, Tommie Morey North Express Store Manager, COL Joseph Handke JBLM Garrison Commander, Matthew Beatty General Manager JBLM Exchange, Carolyn Blas North Express Shift Manager, Mira Dixson North Express Assistant Store Manager, CMSgt Richard Martinez Exchange Senior Enlisted Advisor and Ronny Rexrode Exchange SVP Western Region

JBLM Unveils $2.8 Million Upgrade to North Express

July 17, 2025

The upgraded Express features nearly 9,020 square feet of interior shopping space as well as Joint Base Lewis-McChord’s first Chopz restaurant, its second Hot Stuff Kitchen, third Hunt Brothers Pizza and more.

Robert Chavis head shot with 130 years of Family Serving Family text

130 Years of Family Serving Family: Robert Chavis, Vilseck Rose Barracks

July 17, 2025

Not only is the Rose Barracks food court manager and 29-year associate a proud Army Veteran, but his commitment to service has never wavered since he hung up his uniform.

Misawa AB Cuts Ribbon on Hunt Brothers Pizza

July 16, 2025

Airmen and families at Misawa have a new place to grab a slice of home.

130 Years of Family Serving Family: Clifton Keen, Fort Rucker

July 15, 2025

The Triangle Express shift manager served 26½ years in the Army—and has served those who serve for 20 years at the Exchange.

Exchange Rises to 51st-Largest Retailer in U.S.

July 15, 2025

This is a notch above last year’s ranking, and it could not have happened without your dedication to serving those who serve and have served.

Connection With Customers Defines Fort Lee Associate’s 45 Years of Service

July 14, 2025

““When [customers] come into the store, they say, ‘Ms. Sau, I missed you. You make my day,'” says Sau Campbell, a Fort Lee Express customer experience associate who has spent most of her career at Fort Lee. “It makes me feel good hearing them say that.”

The Week That Was in the Exchange Post

July 11, 2025

ICYMI, here’s a look at this week’s coverage.

#FlashbackFriday: The Evolution of the Exchange—Sutlers

July 11, 2025

On July 25, the Exchange will celebrate its 130th anniversary. But the seeds for what became the Exchange were sown more than 100 years before 1895.

130 Years of Family Serving Family: Dimas Maldonado, UK/Norway Consolidated Exchange

July 10, 2025

For the services business manager, the best part of his job is knowing he’s helping create the same kind of memories he cherished growing up. “The PX was a huge part of our family life,” he says.

Leaders from the Exchange, TKS and Vantage Towers cut a ribbon during an opening ceremony, commissioning a new temporary cell tower that will provide cell coverage for personnel on Ramstein Air Base while other permanent towers are constructed. Photo from left to right: Steffen Stueckmann - TKS Head of Sales Region North, Dennis Rueckert - TKS Director of Operations, Carla McDowell - Exchange General Manager, Tim McNichol, Europe, Telecom Business Manager, Patrick Abram - TKS CEO, Denise Hunter - Exchange Vice President of Services Operations, Krystal McLaurin - Exchange Services Business Manager, Yuka Hamaguchi - Vantage Towers Key Account Manager Alexander Kroell - TKS -Director Sales & Marketing, John Jennings - Exchange Services Program Specialist, Racquel Hinson - Exchange Regional Business Office.

Exchange Improves Connectivity at Ramstein with Temporary Cell Tower

July 9, 2025

The new temporary tower was put into operation while four additional permanent cell towers are constructed at Ramstein Air Base, improving the Quality of Life for Warfighters and families.

Where Heroes Work Video: Sedric Thomas, Finance & Accounting

October 18, 2022

In his second Where Heroes Work video, he talks about the rewards of continuing to support the military and about how his kids have grown up with the Exchange.

127 Years of Family Serving Family: Rochelle Tolentino, Store Manager, Puerto Rico Exchange

October 17, 2022

She has experienced multiple natural disasters during her more than 20 years in Puerto Rico, including Hurricane Fiona in September and Hurricane Maria in 2017. “The challenges make us stronger,” she says.

OPERATION: Call Out—Pacific Region

October 17, 2022

Joselito Lopez; Chong Son-mi; and Pak, Kyu-Nam represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families within our communities. We could not be prouder of what they do daily. Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

OPERATION: Call Out—Eastern Region

October 17, 2022

Eastern Region proudly recognizes Tami Franklin, Rebecca Hampton and Robert Lockwood for their contributions and support of the Exchange Mission. Their focus on customer service is a priority, and it shows in the results! Thanks for all you do!

OPERATION: Call Out—Western Region

October 17, 2022

Western Region recognizes Claudia Vrtiska, Chun Hirn, and Darryn Peters for their outstanding hard work and unwavering dedication to our customers.

OPERATION: Call Out—Central Region

October 17, 2022

Central Region proudly recognizes Matthew “Troy” Jessie, Turkarsolyn Coleman and Patrick Holmes for their outstanding contributions and support of the Exchange mission. They are customer- and teammate-focused, truly providing exceptional customer service each day. Thanks for a job well done!

OPERATION: Call Out—Europe Region

October 17, 2022

The hard work and dedication to our service men and women provided by April Knevitt, Giorgio Nico and Ryan Jeskey are outstanding. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe team!

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FAMILY SERVING FAMILY

OBITUARIES, TRANSFERS, RETIREMENTS

PHOTOS FROM THE FIELD

FAMILY SERVING FAMILY

OBITUARIES, TRANSFERS, RETIREMENTS

PHOTOS FROM THE FIELD

JBLM Unveils $2.8 Million Upgrade to North Express

130 Years of Family Serving Family: Robert Chavis, Vilseck Rose Barracks

Misawa AB Cuts Ribbon on Hunt Brothers Pizza

130 Years of Family Serving Family: Clifton Keen, Fort Rucker

Exchange Rises to 51st-Largest Retailer in U.S.

Connection With Customers Defines Fort Lee Associate’s 45 Years of Service

The Week That Was in the Exchange Post

#FlashbackFriday: The Evolution of the Exchange—Sutlers

130 Years of Family Serving Family: Dimas Maldonado, UK/Norway Consolidated Exchange

Exchange Improves Connectivity at Ramstein with Temporary Cell Tower

LATEST NEWS

Where Heroes Work Video: Sedric Thomas, Finance & Accounting

127 Years of Family Serving Family: Rochelle Tolentino, Store Manager, Puerto Rico Exchange

OPERATION: Call Out—Pacific Region

OPERATION: Call Out—Eastern Region

OPERATION: Call Out—Western Region

OPERATION: Call Out—Central Region

OPERATION: Call Out—Europe Region

#FlashbackFriday: The Associate Who Wrote the Yankees Theme Song—And More

Team Exchange Comes Together to Help Charities During Combined Federal Campaign

‘Quality-of-Life Support Begins with All of You,’ Shull tells ALA

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