The Week That Was in the Exchange Post
This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…
Read More#FlashbackFriday: 1992—The Beginning of the Balkans Mission
In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…
Read MoreService Award Winners for September
The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)
Read MoreFort Gordon Associate Celebrates 50 Years—And Then Some
Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.
Read MoreWhat Tort Claims Are—and Your Role in Preventing Them
A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.
Read MoreOPERATION: Call Out—Pacific Region
Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily. Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!
Read MoreOPERATION: Call Out—Europe/SWA Region
Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!
Read MoreOPERATION: Call Out—Eastern Region
Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!
Read MoreOPERATION: Call Out—Central Region
These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.
Read MoreOPERATION: Call Out—Western Region
Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.
Read MoreLATEST NEWS
130 Years of Family Serving Family: Paz Johnson, Fort Stewart
The food court manager, who has been with the Exchange since 1992, talks about working with her sister at the Exchange—and about that time she encountered a moose in a Fort Wainwright Burger King drive-thru.
Read MoreEric Boen Speaks About His Career Path, Foundations of Leadership
In 2002, Eric Boen joined the Exchange, working in Finance & Accounting while he was still finishing work on his bachelor’s degree. By 2003, he’d begun a series of deployments to Iraq, where he decided that maybe FA wasn’t where he wanted to be. “Your career is in your own hands,” Boen, now senior vice…
Read More130 Years of Family Serving Family: Miguel Abreu, Camp Courtney, Okinawa
The branch store manager grew up with the Exchange.: “My father bought us our first Nintendo 64 there. The Exchange was anything and everything—there wasn’t a lot to do so we got excited every time we got to go to the Exchange.”
Read MoreBaumholder, Sembach Exchanges Open Modern Launderettes
The automated launderettes, a collaboration between the Exchange and Germany-based concessionaire Nextwash, enhance Quality of Life for U.S. Military communities.
Read MoreYou Told Us What You Think. Now Here Are Our Next Steps
On June 2, the Exchange Post released a reader survey seeking feedback on what our primary internal communication channel is doing right and what can be done better. Now it’s time to work on improvements.
Read MoreThe Week That Was in the Exchange Post
ICYMI, here’s a look at this week’s coverage.
Read More#FlashbackFriday: The Korean War Begins, and the Exchange is There
The Korean War began 75 years ago this week. The Exchange responded quickly, supporting troops in South Korea and Stateside. Check out some historical photos.
Read MoreNew Card Puts ‘Focus’ on Receiving Pay More Easily
The Focus Card is a Visa prepaid debit card that is available to all U.S. dollar-paid associates. Instead of receiving a paper check, associates with the card will have their pay loaded onto the card.
Read MoreFour Vendors Named Exchange Supplier of the Year for 2024
“Our suppliers of the year stand out for bringing the best tastes of home to those who serve and have served,” said Danielle Pelland, Consumables vice president.
Read More5 Express Stores Honored For Impulse Item Sales
Throughout fiscal 2024, Express stores worldwide competed in monthly competitions focused on impulse items. Here are the overall winners for the year.
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