The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

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What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

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OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

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OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

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LATEST NEWS

Serving Those Who Serve: Military Community Donates More than $2.7 Million to Military Relief Funds

May 29, 2025

During 2024, contributions to Army Emergency Relief, the Air Force Assistance Fund and the Navy-Marine Corps Relief Society increased 7.1% from 2023.

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Dan Hill heads shot with Where Heroes Work text.

Where Heroes Work: Dan Hill, Fort Bliss

May 28, 2025

The 33-year associate is a military brat, an Air Force father and a military spouse who met his wife at the Exchange.

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Tina Eakin head shot with Family Serving Family text.

129 Years of Family Serving Family: Tina Eakin, EUCOM Consolidated Exchange

May 28, 2025

For the services business manager, serving those who serve isn’t just a job—it’s a personal mission shaped by years of life within the military community

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Introducing LINK: A New Way to Connect, Learn and Lead

May 27, 2025

The new initiative aims to strengthen workplace culture, boost morale and reinforce the value of connection at all levels.

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White Sands Missile Range Celebrates Image Upgrade of Exchange Troop Store

May 27, 2025

The $6.3 million image upgrade, which the Exchange did in partnership with the army as part of the Exchange’s Quality-of-Life initiative for remote and isolated locations, is the first major renovation of the store in 26 years.

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Graphic of calendar page with text: TheExchangePost.com/In Case You Missed It/The Week in Review

ICYMI: The Week That Was in the Exchange Post

May 23, 2025

ICYMI, here’s a look at this week’s coverage.

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#FlashbackFriday: 1976—Typhoon Pamela Strikes Guam

May 23, 2025

On May 20, 1976—49 years ago this week—Typhoon Pamela struck Guam. Described as a “supertyphoon,” Pamela generated winds up to 190 mph during its peak. Damage was estimated at $300 million for the island, including a $1.5 million loss at the Exchange. The storm snapped trees in half and knocked down light poles at Andersen…

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Where Heroes Work: Pilar Pendergrass, Fort Bragg

May 21, 2025

The 22-year associate and military spouse remains just as inspired by her work as the day she joined the Exchange.

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VA Medical Center Recognizes Barksdale Exchange’s Generosity

May 20, 2025

After commemorating Vietnam War Veterans Day with an in-store ceremony in March, the Barksdale Exchange team took the recognition to Veterans who couldn’t come to the store.

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129 Years of Family Serving Family: Prissy and Robert Brissette, Dyess AFB Exchange

May 19, 2025

Not only do the Dyess Air Force Base associates have a combined 51 years of Exchange experience, their son works for the Exchange and a daughter and a son-in-law worked for the organization.

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