The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

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What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

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OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

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OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

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LATEST NEWS

#FlashbackFriday: 20 Years Ago—The Exchange and Hurricane Katrina

August 29, 2025

The Keesler AFB Exchange, on the Mississippi Gulf Coast, took the biggest hit, but there were other effects on the Exchange, including at some stores that weren’t touched by the storm.

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Panda Express Grand Opening Draws a Crowd at Osan AB Exchange

August 28, 2025

Nearly 150 Osan Air Base Exchange customers lined up the morning of Aug. 20 ahead of the grand opening of the second Panda Express in South Korea.

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As Retirement Nears, West Coast Regional VP Recalls a Life With the Exchange

August 28, 2025

Robert Rice officially started with the Exchange in 1993, but he’s been familiar with the organization since he was a little boy growing up in Germany.

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Fort Detrick PX Installs First 24/7 Self-Service Market

August 27, 2025

Service members living in the barracks on the Maryland post now have a new option for a quick meal or drink—and it’s right down the hall.

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Looking at the Big Picture of a Small Office’s Typical Year

August 27, 2025

The Office of the Inspector General has four pillars that guide all of Team Exchange’s work: Inspections, Assistance, Teach and Train and Investigations. Here’s what that means.

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JBSA-Lackland BX Expands Jimmy John’s and Panda Express to Port San Antonio

August 26, 2025

With limited dining options and increased patronage, Port San Antonio needed additional food options. JBSA Lackland Genera Manager Mikel Hunter and Services Business Manager Maggie Colon were able to help.

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Leading the Way: 2025 Leadership Development Programs Strengthen Talent, Culture

August 26, 2025

More than 200 associates dedicated more than a year to growing leadership skills, increasing self-awareness and advancing the Exchange mission.

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Fort Rucker Associate Accepts Overdue Honor for Her Late Soldier Father

August 26, 2025

Clyde Anthony Jones, who served his country with honor and distinction in the Army, passed away Jan. 12, 2006. Nearly two decades later, his daughter was presented with the ceremonial flag honoring his service.

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Exchange Marks 70 Years of Nourishing Warfighters’ Children

August 25, 2025

Since 1955, the Exchange has fueled our Nation’s youngest heroes with nutritious, affordable meals while giving military parents peace of mind.

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Shull Recognizes Nearly 50 Fort Hood, HQ Associates for Their Work

August 25, 2025

On Aug. 13 and 14, Exchange Director/CEO Tom Shull presented challenge coins to nearly four dozen Fort Hood, Central Region and headquarters associates. The HQ associates and many of the Fort Hood associates were involved in a test of the Army’s Flexible Eating & Expanded Dining (FEED) pilot program (you can read about the test…

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