The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

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What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

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OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

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OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

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LATEST NEWS

Graphic of calendar page with text: TheExchangePost.com/In Case You Missed It/The Week in Review

The Week That Was in the Exchange Post

May 16, 2025

ICYMI, here’s a look at this week’s coverage.

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#FlashbackFriday: Armed Forces Day at the Exchange

May 16, 2025

Armed Forces Day is this Saturday. Here’s a pictorial look at how the Exchange has commemorated the day.

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Eastern Region

May 14, 2025

Eastern Region would like to recognize Reanne Heath, Megan Snyder and Aaliyah Biggs for their contributions to and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Pacific Region

May 14, 2025

Darnell Hartwell; Kim, Min-kuk; and Kim, Da-Won represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experience for our service members, retirees, and their families within our communities. We could not be prouder of what they do daily. Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Central Region

May 14, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange provides service and a taste of home no matter where they serve. Congratulations, Emily Vallot, Suemi Fisher and Joseph Lanza.

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Europe Region

May 14, 2025

Mark S. Williams, Tiziana Coni and Jaffane Camarena provide outstanding hard work and dedication to our service members. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe team!

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out–Western Region

May 14, 2025

Western Region recognizes Norma Pfeiffer, Gissell Maria Dominguez Najera and Amanda Evans Brownell for their outstanding hard work and unwavering dedication to our customers.

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Timothy Hall head shot with "Where Heroes Work" text.

Where Heroes Work: Timothy Hall, Fort Benning

May 14, 2025

During his 33-year Exchange career, the Army Veteran has risen from janitor to Express store manager. “Most organizations don’t give you that kind of opportunity,” he says.

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129 Years of Family Serving Family: Brooke Lampe, HQ

May 13, 2025

The childrenswear buyer has been with the Exchange for three years–but many of her Merchandising teammates met her well before that when her mom, a 40-year-associate, would bring her to work.

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We’ve Been Serving Heroes for 130 Years — Now, We Want to Hear Your Story!

May 12, 2025

Share a video of your favorite moment, memory or experience at the Exchange for a 130th anniversary social-media campaign.

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