The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

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What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

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OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

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OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

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LATEST NEWS

JBPHH Team Takes a ‘Suite’ and Offbeat Route to Opening First Exchange Tattoo Studio in PAC

March 18, 2025

Seeking a tattoo studio that reflected Hawaii’s uniqueness and fit the Exchange’s and the Air Force’s stringent standards, the Hawaii Consolidated Exchange services team went deep into the ink.

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Exchange Celebrates Military Brat Associates with Then & Now Series

March 17, 2025

In honor of Month of the Military Child, the Exchange will celebrate associates who grew up in military families with a special Then and Now series on social media. If you’re a military brat, we want to hear from you.

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Exchange Milestones graphic (drawing of flag planted on mountain).

Service Award Winners for January and February

March 17, 2025

In this new feature, the Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and far beyond marks in their Exchange careers.

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Graphic of calendar page with text: TheExchangePost.com/In Case You Missed It/The Week in Review

The Week That Was in the Exchange Post

March 14, 2025

ICYMI, here’s a look at this week’s coverage.

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#FlashbackFriday: Spotting Some Domino’s Pizza History at the Exchange

March 14, 2025

On March 13, 1990—35 years ago this week—Domino’s Pizza opened a store on Fort Bliss, the chain’s first on a military installation.

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Reminder: National AREA $40,000 in Scholarships Cutoff is Quickly Approaching

March 13, 2025

The application process opened Jan. 1; submission deadline is noon March 21, 2025.

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129 Years of Family Serving Family: Lisa Olivares, HQ

March 13, 2025

The senior buyer in Consumables, Retail Food, will celebrate 36 years with the Exchange at the end of March. Her mother also worked for the Exchange and her father served in the Navy.

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Pacific Region

March 12, 2025

Han, Yun-chong; So, Song-sok; and Akiko Yamamura represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily. Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Europe/SWA Region

March 12, 2025

Dorin Hutuleac, Hakeem Mohamed Husain and Petra Shaw provide outstanding hard work and dedication to our service members. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe team!

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Operation: Call Out logo and art (associates at work).

OPERATION: Call Out—Eastern Region

March 12, 2025

Eastern Region would like to recognize Natalie Ortiz Casiano, Kristen Din and Yvette Howard for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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