OPERATION: Call Out—Eastern Region
Eastern Region would like to recognize Natalie Ortiz Casiano, Kristen Din and Yvette Howard for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!
Natalie Ortiz Casiano
Food Concept Manager–Qdoba
Fort Bragg
Natalie is being recognized for exceeding the standard by passing every brand inspection in fiscal year 2024 with a 100% plus on each one. Natalie’s unwavering drive for results and focus on giving great customer service has resulted in Qdoba achieving the sales goal of $1,250,149 in 11 months, which is 24% above AFP. Natalie has achieved this sales goal while maintaining YTD personnel cost of 33% and 13% in expenses, resulting in direct operating profit before depreciation of 25.92% or $324,008! We sincerely appreciate Natalie’s commitment to excellence and are honored to have her as a part of the Fort Bragg North Post food court team.
Kristen Din
Warehouse Worker
Fort Gregg-Adams
Mrs. Kristen Din is taking charge of the warehouse, and all store merchandise. Daily, Mrs. Kristen goes above and beyond to keep a clean and organized warehouse. Boxes are neatly stored and labeled for easy management. Mrs. Kristen ensures all merchandise is accounted for and ensures an accurate receiving process. She works with vendors on receiving credits to minimize write-offs. She takes cares of the luggage and restocks the sales floor to certify that merchandise is available during our busiest times. Doing so tremendously brings more profit to our bottom line,(YTD $904,420; LY $842,265) and an increase of sales (YTD $6.247,865; LY $5.780,130). In December 2024 our store had an increase of 23% in luggage sales (CY $30,251; PY $24,612). Her initiative and accuracy in monitoring and receiving our inventory variance was 0.12% w/o gas $7,402 for FY 2024. Mrs. Kristen is a real team player who works the back of the house as well as the sales floor. She jumps in wherever needed, including assisting as cashier and help with uniform fittings. She communicates well with teammates and management.
Yvette Howard
Services Operation Assistant
Joint Base Langley-Eustis
Yvette has a passion for her job. She engages with our long- and short-term business partners in a professional manner, ensuring that the Exchange’s values and ideals are represented in all our business partner endeavors and meeting Exchange standards. She has a great ability to gain cooperation with all who do business with the Exchange. Ensuring that the services office provides the best support and customer service for our business partners and customersis a priority for her. Her natural ability to speak to people and engage in conversations about Exchange business opportunities have been invaluable in bringing new short-term vendors to JBLE services. She recently brought in six new short-term vendors. Her efforts for the long- and short-term programs have contributed to JBLE concession sales being up 18% and income up 5%. Yvette Howard exemplifies the Exchange core values.
