OPERATION: Call Out—Central Region

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure that the Exchange is providing service and a taste of home no matter where they serve. Thank you, Evaleena Hopkins, Jacob Slim and Virginia Kilafwasru.

Evaleena Hopkins
Food Service Worker
JBSA-Fort Sam Houston Main Food Court

Evaleena joined the Fort Sam Houston main food court in June 2022. Since her arrival to the team, she has made a tremendous positive impact not only on Subway, but the entire food court. She is very attentive and always willing to assist with a smile, making a significant impact on everyone around her and on the overall customers dining experience. Evaleena is willing to go the extra mile, without being asked, to ensure that our customers feel valued and appreciated. Her commitment to excellence does not go unnoticed. Her unwavering positivity sets her apart and we are very proud to have her on our team. Evaleena is very deserving of this special recognition.

Jacob Slim
Customer Experience Associate
Fort Sill Main Store

Jacob demonstrates exceptional expertise across all areas of the Center Pad. In FY 2024, Jacob “King of Bling” sold a total of 22 critical items. His contributions were instrumental in the Sill main store surpassing key sales goals, helping the Jewelry Center Pad exceed its target for three quarters—achieving a 9% increase above goal for the year, totaling $44,336. Additionally, he played a vital role in the Cosmetic and Accessory Center Pad’s success, exceeding goals for all four quarters by 18%, with total sales reaching $467,184. Beyond his sales achievements, Jacob exemplifies teamwork by stepping in wherever needed throughout the facility. His dedication extends beyond his primary role, as he also volunteered for the inventory roving team to support the Exchange as a whole. His commitment to delivering outstanding, knowledgeable customer service is evident in his impressive results and positive impact on the team. For his dedication, expertise, and outstanding contributions, we proudly recognize Jacob Slim.

Virginia Kilafwasru
Services Business Manager
Scott Air Force Base

The Scott AFB Exchange team proudly recognizes Virginia Kilafwasru’s outstanding contributions as a services business manager. Her exceptional work and dedication have been instrumental to the success of Scott Services. She excels in her role and has supported more than 10 events hosted by the 375th Force Support Squadron, 375th Medical Group, 375th Civil Engineer and HQ Air Mobility Command  by providing food trucks and vendors and/or setting up an information booth. Virginia also hosted three food truck events throughout the year, and she partnered with local vendors/organizations to host other events at the Exchange. Her efforts led to impressive financial results, As of December 2024, YTD sales for short-term food were $574,182. The previous year’s sales through December  were $249,574. Therefore, we made $324,428  more than the previous year—130% above PY. Thank you, Virginia, for going above and beyond every day. Your contributions don’t just strengthen the Scott Exchange—they make it exceptional. We are fortunate to have you on our team. Thank you for keeping Scott LIT!