E-Commerce
The Exchange is thriving, and credit is due to your never-ending commitment to serve our Nation’s Soldiers, Airmen, Guardians and the military community.
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As we near the close of FY 2024, your incredible work to advance our strategic priorities continues to increase the Exchange’s momentum.
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The Exchange’s Contact Center teams play a vital role in providing customer service for MILITARY STAR cardmembers and online shoppers, but during Customer Service Week, they’ll be playing games and participating in team building activities, including a day at the Texas State Fair. “It’s like one big party before peak season,” e-Commerce Customer Experience Manager…
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Your amazing work to advance our strategic priorities is creating incredible momentum as we head into the final stretch of 2024. Team Exchange’s commitment to outstanding execution is fueling impressive results.
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With momentum on our side, Team Exchange moved out to score big wins on critical strategic priorities to increase efficiencies and enhance the customer experience:
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The Exchange is positioning the organization for the future by significantly integrating retail operations and merchandise functions to improve the customer experience and increase sales and earnings.
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The Exchange’s contact center teams spend most of their time resolving issues for MILITARY STAR® and eComm customers. But during this week, they’ll have some fun in addition to their regular duties,
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With the second half of FY 2023 in full swing, the Exchange remains strong, supporting the mission through critical strategic value levers to protect and preserve the hard-earned benefit we are honored to provide service members and their families.
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The theme of the first MSM/GM Conference since 2019 is “Exchange Strong,” words that Director/CEO Tom Shull underscored in opening remarks about the strength of the Exchange, and about plans to build on that strength.
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Congratulations on another successful year! Here is some of what Team Exchange accomplished in FY22.
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