ECP

Hitting the Home Stretch: Q3 MILITARY STAR Challenge Cup Winners Announced

By Chris Ward / January 14, 2025 /

Quarterly winners in each region win $500 for a team event. The top store for all of FY2024 will receive a $1,000 prize and the coveted Challenge Cup. The leading region for the year will also be presented with a trophy.

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MILITARY STAR® Gives Back $30,000 in Home for the Holidays Sweepstakes

By Travis Day / December 26, 2024 /

The MILITARY STAR® card’s seventh annual Home for the Holidays sweepstakes awarded six members of the military this month with $30,000 in prizes, bringing holiday cheer to those who serve and have served.

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Director/CEO Update: Winning Strategies Continue to Create Impressive Results

By Tom Shull / December 11, 2024 /

Team, As we near the close of FY 2024, your incredible work to advance our strategic priorities continues to increase the Exchange’s momentum. Team Exchange’s dedication to the best customers in the world creates impressive results. Earnings through the third quarter are $388 million, 23% above plan. These numbers are  attributable to rigorous cost control from…

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ECP Team Hits the Road to Enhance Customer Experience with New Payment Card

By Keiana Holleman / November 26, 2024 /

ECP associates visited 12 key Exchange locations across the U.S., connecting with store teams to improve marketing efforts for the new MILITARY STAR card.

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Collaborative Effort Makes Longtime MILITARY STAR Goal a Reality

By Marisa Conner / October 3, 2024 /

Behind the scenes of the Exchange’s collaboration with Discover Global Networks to expand MILITARY STAR card acceptance–a project that involved the Exchange Credit Program working with multiple directorates.

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Exchange Contact Center Teams Ready to Celebrate Customer Service Week With Activities and Games

By Zach Wright / October 3, 2024 /

The Exchange’s Contact Center teams play a vital role in providing customer service for MILITARY STAR cardmembers and online shoppers, but during Customer Service Week, they’ll be playing games and participating in team building activities, including a day at the Texas State Fair. “It’s like one big party before peak season,” e-Commerce Customer Experience Manager…

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Check out the MILITARY STAR Q2 Challenge Cup Winners

By Marisa Conner / September 17, 2024 /

Through the second quarter of the second year of the MILITARY STAR® Challenge Cup, competition remains fierce.

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Director/CEO Update: Winning Strategies Strengthening Hard-Earned Exchange Benefit

By Tom Shull / September 16, 2024 /

Your amazing work to advance our strategic priorities is creating incredible momentum as we head into the final stretch of 2024. Team Exchange’s commitment to outstanding execution is fueling impressive results.

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Artist's rendering of MILITARY STAR logo.

ECP Collaborates with Discover® Global Network to Expand MILITARY STAR Card Acceptance

By Tommy Ward / July 9, 2024 /

This fall, the Exchange Credit Program is taking a historic step toward making the MILITARY STAR® the one card for the military community.

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Words From the Director/CEO: A Post-First Quarter Update on Exchange Priorities

By Tom Shull / June 10, 2024 /

Team, At the Retail, Food and Services Managers Conference in March, we talked about strategic priorities for 2024, which will build on the successes of recent years. The Exchange continues to move forward and grow stronger. The first quarter of fiscal 2024 has already seen strong results. Earnings were $77 million, up 12% over plan.…

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