The IG Mission: Fact-Finding More Than Fault-Finding
The myth is that the Exchange Office of Inspector General (IG) exists to punish or…
IG
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ICYMI: The Week That Was in the Exchange Post
In case you missed it, here’s a look at this week’s coverage.
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IG Initiative Leads to More Frequent Inspections at Exchange Firearms Counters
The Office of the Inspector General’s review and analysis of firearms-inspection reports conducted by outside…
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IG Report Highlights Exchange’s Resiliency During COVID-19 Pandemic
The report was compiled after collecting information from Disaster Support Group (DSG) meetings, the COVID-19…
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IG Will Inspect Program Used to Account for Associates During Disasters
Managers, supervisors and associates, regardless of where they work at the Exchange, must review and…
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Tell Us About Morale at HQ or Your Store . . . We Want to Hear
Although completing the survey isn’t mandatory, it offers a way to be heard and have…
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Inspector General: We’re Here to Help . . . Don’t Run the Other Way
The IG office helps make the Exchange a better place to work and improve the…
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How Do We Get to Root Causes of Customer Complaints?
Handling complaints quickly and fully is a great opportunity to enhance relationships with customers and…
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6 Big Things the Inspector General Found Out about the Exchange
Read about what is going good, what needs changing.
