The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

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What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

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OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

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OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

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LATEST NEWS

Customer Shoutouts: These Associates Rock!

January 1, 2017

Derrick Bogar Overseas Region/Robinson Barracks, Germany I would like to recognize Derrick Bogar, furniture store manager at Robinson Barracks, for excellent customer service and leadership. Mr. Bogar told us that the sofa we had ordered would not be available for another month, but he went out of his way to send us pictures via email…

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Honoring Our Veterans

January 1, 2017

Exchange associates  came together with their customers around the world to recognize the many sacrifices of our valued veterans and their families. During this past Veterans Day, from the Exchange in Norway to the Dallas HQ, we honored the brave men and women who have selflessly served our country and risked their lives to protect our…

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Apply for AREA Scholarships Now, Deadline is March 31

January 1, 2017

The AAFES Retired Employees Association will award 9 scholarships worth $29,000 this year to graduating high school seniors who have been accepted at accredited colleges, but they and their parents had better hurry up and apply. The deadline is March 31. Benefiting our dependents AREA’s scholarships directly benefit dependents of Exchange associates and assigned military personnel.…

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2017 Transfers, Obituaries and Retirements

January 1, 2017

January 2017 February 2017 March 2017 April 2017 May 2017 June 2017 July 2017 August 2017 September 2017 October 2017 November 2017 December 2017              

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What’s New with Benefits in 2017

January 1, 2017

By changing and adding programs to your Exchange health plan each year, we’re able to keep pace with ever-increasing costs, while providing new benefits and services for your good health and convenience. Deductibles and coinsurance amounts for medical and dental will not change in 2017. Medical and prescription copays will also remain the same. There are four changes that…

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Government Directive – Managing Electronic Mail Records (Email)

January 1, 2017

New federal regulations guide how all federal employees (including Exchange associates) retain their email.   Exchange senior executives and/or policymakers’ emails will be retained indefinitely.  The majority of Exchange associates will fall under a seven-year retention policy. Emails will be automatically deleted seven years after the emails have been sent. If business-related emails are required…

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Sgt. 1st Class Ayana Flournoy

Exchange Pulls Out All Stops to Offset East Coast Gas Shortages

December 1, 2016

During a severe gas shortage along the East Coast, the Exchange continued to fuel the lives of the Flournoys and their children at Fort Benning. Find out how important the Express was to this valued military couple.

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Exchange lifting morale in Ukraine

Exchange Lifting Soldiers’ Morale in Ukraine

December 1, 2016

Living up to its motto, “We go where you go,” the Exchange goes all the way to Ukraine to serve the world’s best customers. Check out what we did.

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Mia Zierlein and her father, Edward, have served the best customers in the world for more than 55 years, the quintessential examples of “Family Serving Family.”

Family Serving Family: Realizing How Much the Exchange is Part of the Military Family

December 1, 2016

Mia Zierlein’s family has served the best customers in the world for more than 55 years. Find out how they exemplify “Family Serving Family.”

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Charles

Family Serving Family: Serving Customers Quickly, Courteously

December 1, 2016

Charles Brissett at JB Charleston takes “Family Serving Family” and “Serving Those Who Serve” seriously. Find out how he uses those two phrases to treat each of his customers.

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