The Week That Was in the Exchange Post

October 10, 2025

This week in the Exchange Post, Director/CEO Tom Shull honors contact center teams for Customer Service Week; Chief Operating Officer/EVP Marla Randolph celebrates stellar associates in the latest OPERATION: Call Out; and Services and Food SVP Denise Hunter talks about what’s ahead for her team. Also, a Fort Gordon associate hits the 50-year mark; the…

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#FlashbackFriday: 1992—The Beginning of the Balkans Mission

October 10, 2025

In October 1992, the 212th Mobile Army Surgical Hospital (MASH) unit was alerted for deployment to Zagreb, Croatia’s capital, in support of Operation Provide Promise, a U.N. relief mission to aid refugees coming into the country from Bosnia-Herzegovina. Almost simultaneously, Exchange Europe received a request for support of the 300-member unit. Planning began immediately and…

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Service Award Winners for September

October 9, 2025

The Exchange Post recognizes associates who have made it to the 1-year, 5-year-, 10-year and beyond marks in their Exchange careers. (Updated with August recipients.)

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Fort Gordon Associate Celebrates 50 Years—And Then Some

October 9, 2025

Currently a logistics assistant, Marjorie Purcell has done a lot at the Fort Gordon PX. And her Exchange history dates to before 1975.

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What Tort Claims Are—and Your Role in Preventing Them

October 8, 2025

A tort is a civil wrong that leads to one party being injured, leading to legal lability. Here’s how vigilance can prevent tort claims.

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OPERATION: Call Out—Pacific Region

October 8, 2025

Mark Molinos, Virna Narita and Philip Anthony Freed represent the “Best of the Best” from the Pacific Region. Our teams continue to provide amazing customer experiences for our service members, retirees and their families. We could not be prouder of what they do daily.  Their actions reflect great credit upon themselves and the Pacific Region. Pacific Pride!

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OPERATION: Call Out—Europe/SWA Region

October 8, 2025

Silvana Querinuzzi, Anne Marie T. Johnson and Manish Nai provide outstanding hard work and dedication to our service men and women. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe/Southwest Asia team!

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OPERATION: Call Out—Eastern Region

October 8, 2025

Eastern Region proudly recognizes Joe Evans, Traniece Davett and Anna Geraneo for their contributions and support of the Exchange Mission. The focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Central Region

October 8, 2025

These Central Region associates understand the meaning of Family Serving Family and Serving the Best Customers in the World. They go above and beyond to ensure the Exchange is providing service and a taste of home no matter where they serve. Thank you, Karah Zinski, Gail Martin and Santos Valdez.

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OPERATION: Call Out—Western Region

October 8, 2025

Western Region recognizes Teresa Thayer, Marcus Mincey and Paxton Newburg for their outstanding hard work and unwavering dedication to our customers.

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LATEST NEWS

Military Star Card

MILITARY STAR — the Best Deal for Customers

December 1, 2016

Learn the 6 big things to tell customers about the MILITARY STAR card.

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Exchanges Go Above and Beyond During Hurricane Matthew

Exchanges Go Above and Beyond During Hurricane Matthew

December 1, 2016

As Exchange associates have done for years during natural disasters, these associates stepped up to the plate when Hurricane Matthew ripped through their areas. Find out what they did for our valued customers.

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Exchange Post Goes Digital in January 2017

December 1, 2016

It is an end of an era, and the beginning of a new one. In 2015 we celebrated 60 years of the Exchange Post in print. In 2017, we will usher in the end of print and the beginning of the digital future of the Post.

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Food Truck Phenomenon at the Exchange

December 1, 2016

Exchanges have seen up to a 39 percent increase in sales and net earnings for mobile food trucks.

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December Customer Shoutouts: These Associates Rock!

December 1, 2016

William Morgan Overseas Region/Mainz-Kastel Car Care Center, Germany I wanted to personally commend William Morgan for the above-and-beyond service I received at the car care center. Although Mr. Morgan was on his break, he observed me having difficulty with the ratchet straps I had just purchased and was trying to learn how to use them…

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Still Have Money in Your FSA? Better Read This

December 1, 2016

Up to $500 in the Healthcare Flexible Spending Account can be rolled over for use in 2017. But you’ll lose money left in your Dependent (Day Care) FSA if you don’t spend it by Dec. 31. Expense claims from 2016 must be submitted to Aetna by Feb. 15, 2017. If  you have a Payflex debit card for…

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A Holiday Feast of Family Serving Family

December 1, 2016

Junior enlisted service members with dependents at Germany’s Kaiserslautern and Baumholder didn’t go without food over the Thanksgiving holidays, thanks to the Exchange family of bakers in Gruenstadt. The service members received a turkey and 650 meal bags stuffed with Thanksgiving food Nov. 18 as part of the USO’s Thanks for Thanksgiving dinner program. “It…

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Taking Maintenance Medicines? Then Check This Out

December 1, 2016

Maintenance medicines are those used regularly to treat or manage conditions, such as asthma, diabetes, high blood pressure or high cholesterol. With the Maintenance Choice Program, you can get a 90-day supply of maintenance medicines by using Aetna Rx Home Delivery mail-order pharmacy or a CVS pharmacy near you. After two fills at your local…

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Dave Nelson’s Operation Callouts for December

December 1, 2016

Click here to read the December Operation callouts

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Cost of Living Adjustment Announced

December 1, 2016

The 2017 COLA increase is .3%, effective with Dec. 1, 2015, pension payments. Retirees with an annuity start date of Dec. 1, 2015, or before will receive the entire .3% increase. The remainder will receive a prorated hike. Retirement Annuity Start Date Year # of Months Retired COLA increase %, starting Dec. 2016 December 2015 12…

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